Practice Manager | Key Health Medical Centres
Lead the Team.
Run the Practice.
Make a Difference.
Key Health Medical Centres is seeking an experienced and people-focused Practice Manager to join our team in St Leonards.
This is a key leadership role for someone who knows medical practice operations, enjoys developing people, and takes pride in delivering an exceptional experience for both patients and clinicians.
You'll work closely with the Group Practice Manager, Senior Doctors, and Directors to ensure the clinic runs smoothly, efficiently, and to a high standard.
About The Role
As Practice Manager, you'll take ownership of the day-to-day operations of the practice, leading the reception and nursing teams while supporting doctors, specialists, registrars, and allied health professionals.
You'll be hands-on, visible, and responsible for creating a positive team environment while ensuring the practice meets its operational, compliance, and service standards.
Key Responsibilities
Lead, coach, and develop the reception and nursing teams
Recruit, onboard, train, and support new team members
Oversee daily reception and clinic operations
Coordinate the induction of doctors, registrars
Act as the key point of contact for staff and patient queries and complaints
Monitor and drive practice KPIs and business performance
Manage staff rostering to ensure appropriate clinic coverage
Review and improve systems and processes across the practice
Maintain high standards of patient service and clinical support
Manage risk, confidentiality, and practice compliance requirements
Oversee medical software and electronic systems
Complete banking reconciliations and accounts reporting
Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement
About You




You're an experienced medical practice professional who enjoys leading people and keeping busy practices running smoothly.
You'll bring:
Minimum 12 months' experience as a Senior Medical Receptionist
Previous people management or team leadership experience
Solid knowledge of medical practice operations
Experience with Best Practice or similar medical software
Good understanding of Medicare, private health, billing, and out-of-pocket fees
Strong leadership and communication skills
Excellent organisation and time management
Ability to manage competing priorities and solve problems quickly
A patient-first approach with strong customer service skills
Confidence working with doctors, clinical teams, patients, and external stakeholders
Why Join Key Health?
Full-time position, Monday to Friday, 5 days a week
Walking distance to St Leonards train station
Join a growing and modern healthcare organisation
Lead a supportive and high-performing practice team
Work closely and collaboratively with Senior Management and Senior Doctors
Opportunity to shape systems, processes, and practice performance
Career development opportunities across the Key Health network
Supportive and collaborative working environment
If you're ready to take the next step in your medical practice management career and want to make a real impact, we'd love to hear from you.
Key Health is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.
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