Job Description
Optus is seeking a Manager Service Operations in Melbourne to lead Service Centre teams and drive exceptional customer service. You will guide performance, implement ITIL practices, and partner across the Delivery leadership to align operations with strategic goals.
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The role offers hybrid work arrangements and the chance to influence service quality, efficiency and client outcomes while supporting enterprise and government customers.
📌 Service Operations Leader - Customer Excellence Improvement (Victoria)
🏢 Optus Enterprise
📍 Victoria
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