Job Description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

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As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

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Requirements

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As a Customer Service Specialist (IAM) based out of our Moorabbin office, you will be responsible for:

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Supporting and managing of the day-to-day movement of freight within your portfolio
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Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
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Reviewing and reporting on daily freight movements
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Resolving enquiries in a way that provides a no better experience
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Escalating priority issues when required relating to all aspects of your accounts
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Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
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What we're looking for:

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Tertiary qualification or 2+ years experience in Customer Service
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Strong written and verbal communication, and problem-solving skills
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Sound computer knowledge including experience with Microsoft Office Suite
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Resilience, passion and ability to work at pace and under pressure
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A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
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Strong focus on regular and ongoing professional development training, enhancing skills and career progression
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A energetic and empowering culture, where we challenge each other to do it better
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An prospect to be part of an industry leader
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Contemporary office space and technology, located within Moorabbin's ever evolving Morris Moor complex
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Free parking and onsite café
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Company functions and team building activities
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Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
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📌 Customer Service Specialist Iam Victoria
🏢 Efm Logistics
📍 Victoria