Job Description
About The Position
n
Totally Smiles Indooroopilly is on the lookout for a friendly and professional dental receptionist to join our busy, patient-focused practice on a full time basis including Saturdays. We are a contemporary practice offering a wide range of treatments from general check ups to cosmetic treatments.
n
About The Position
n
Totally Smiles Indooroopilly is on the lookout for a friendly and professional dental receptionist to join our busy, patient-focused practice on a full time basis including Saturdays. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments.
n As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.
n The role is predominantly reception-focused, with flexibility to support sterilisation and dental assisting as needed.
n
Key Responsibilities
n
n
Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
n
Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
n
Billing and Insurance: Process payments, manage billing inquiries,



and assist patients with payment plans and verification.
n
Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
n
Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
n
Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
n
n
What We Can Offer You
n
n
Competitive hourly rate
n
Varied role
n
Opportunity to make a difference
n
Access to our Employee Assistant Program
n
Unlock exclusive discounts and cashback offers on the Swag App
n
Certified Great Place to Work two years in a row **** & ****
n
n
What Do You Need To Succeed
n
n
Prior experience is essential
n
A Cert III or IV in Dental Assisting is beneficial but not mandatory
n
Excellent verbal and written communication skills
n
Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
n
Capability to address patient concerns and resolve issues with professionalism and empathy
n
Attention to detail
n
n
What's Next
n
If you're excited about the opportunity to help us grow, we'd love to hear from you. Applications will be reviewed as they come in, so don't hesitate—

📌 Dental Receptionist (Queensland)
🏢 Impression Dental Group
📍 Queensland