Job Description
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Friendly and supportive team environment
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Work for one of Australia's leading hospital groups
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Permanent, part time Fitzroy location
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Job Description
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The Patient Services Clerk's (PSCs) role is to provide effective and effective administrative and reception support to all of the Specialist Clinics at St Vincent's Hospital Melbourne (SVHM).
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Promptly attend to patients registering for clinics in a courteous and friendly manner
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Provide excellent customer service to all stakeholders (patients, their families and staff of SVHM) at all times
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Attend to incoming telephone enquiries from patients and GP's in a prompt, courteous and friendly manner
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Assist with the management of the referrals for Specialist Clinics in accordance with the SVHM policy
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Attend to Medicare billing in a prompt and accurate way
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Liaise with the case coordination team regarding discharges and failed to attend patients
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Assist the case coordination team as necessary with the monitoring and validation processes in relation to the Specialist Clinics Access Policy
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Provide general administrative assistance to nursing and medical staff attending Specialist Clinics
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Ensure department procedures and protocols are followed
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Maintain strong professional working relationships with Nursing, Allied Health and Medical staff in clinics
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Action incoming and outgoing mail daily
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Undertake other duties as specified by the Operations Manager, Clerical Supervisor and Nurse Unit Manager
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Provide efficient and effective administration support
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Consistently represent the values of St Vincent's Health by delivery a high standard of customer service
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Classifications for this position will range from HS1 - HS17 ($58,442 - $64,610 per annum pro rata)
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Your Contribution
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Minimum year 12 VCE/HSC or equivalent
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Awareness of the Department of Health Specialist Clinics Access Policy requirements
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Commitment to a patient centred care environment, with a strong focus on customer service
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Knowledge and experience in a clinic environment
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Demonstrated advanced written and verbal communication skills
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Ability to work in a multidisciplinary team
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Ability to work independently
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Ability to problem solve independently
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A valid Nationally Coordinated Criminal History Check, or willing to obtain
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What We Offer
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A focus on wellbeing initiatives, with regular events and programs
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Confidential, solutions-focused employee counselling
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Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
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Salary Packaging - Increase your take home pay!
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In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
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Discounts and Promotions always available through our Foundation
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Regular opportunities for professional development to assist you to reach your career goals
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Culture of continuous improvement
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About Specialist Clinics
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St Vincent's Specialist Clinics provide over 90,000 non-admitted patient appointments per year across 20 different medical and surgical specialties.



The Specialist Clinics provide a gateway to the hospital for patients requiring elective surgery and ongoing chronic disease management.
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Working at St Vincent's
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St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
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Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
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We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
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Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM
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SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory
immunisations/vaccinations
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Closing Date
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10 September *******:59pm
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Reconciliation Action Plan
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At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
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For further information, visit

-us/reconciliation or get in contact at
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View Reconciliation Action Plan
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Code of Conduct
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View Code of Conduct

📌 Patient Services Clerk (Victoria)
🏢 St Vincent's Health Australia
📍 Victoria