Job Description
As a Platform Service Owner, you will make an impact by owning the end-to-end operational management, stability, support, governance, and continuous improvement of enterprise Testing Tools, Quality Engineering Platforms (QEP), Data, and AI services. You will be a valued member of the Platform Operations team and work collaboratively with engineering, governance and risk teams, and business stakeholders to keep services reliable, secure, compliant, and aligned with business objectives.
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Key responsibilities
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Own end-to-end operational management and run support of Testing Tools, QEP, Data, and AI platforms, ensuring availability, reliability, performance, and SLA compliance across all supported services.
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Serve as the primary escalation point for incidents and major service disruptions, leading incident, problem, and root cause analysis processes through to corrective and preventative action.
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Drive governance, risk, security, audit, and compliance requirements, including patching and change management, while representing supported platforms through CAB and release governance processes.
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Monitor platform health and service metrics, deliver regular operational reporting and executive updates, and identify and implement automation and service improvement opportunities.
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Support onboarding of new teams, tools, and capabilities; maintain operational documentation, support procedures, and knowledge articles; and foster a culture of accountability, collaboration, and continuous improvement across all supported platforms.
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About you
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Solid grounding in IT Service Management (ITIL) practices,



including Incident, Problem, Change, and Release Management
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Demonstrated ability managing Data Platforms, Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies
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Strong stakeholder, vendor, and financial management capabilities
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Excellent communication, leadership, and cross-functional coordination skills
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A track record of driving operational excellence, platform modernization, and automation initiatives
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Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.
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We build full-stack AI solutions powered by deep industry, process and engineering expertise - embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.
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From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a rapid-changing world.
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See how at cognizant.ai | Follow us @cognizant
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Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.
n
We build full-stack AI solutions powered by deep industry, process and engineering expertise - embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.
n
From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.
n
See how at cognizant.ai | Follow us @cognizant

📌 Platform Service Owner (New South Wales)
🏢 Cognizant
📍 New South Wales