Job Description
The Hotel Services Manager reports to the Chief Executive Officer and is responsible for managing non-clinical daily operations, including catering, housekeeping, laundry, and all maintenance services including grounds, general repairs and larger contractual projects.
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The role ensures high standards of service, safety, compliance and resident satisfaction, while overseeing asset maintenance, procurement, budgets, contractors and resources.
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Benefits
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At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:
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Up to $18,550 tax-exempt salary packaging
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Discounts through a rewards program
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Ongoing professional development
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Employee assistance for you and your family
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Supportive environment promoting work-life balance
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Flexible working arrangements.
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Responsibilities
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Lead Hotel Services operations in line with Torbay's vision, values and strategic objectives.
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Manage and support staff, including recruitment, workforce planning, performance and training.
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Ensure compliance with WH&S;, fire safety, infection control, food safety and regulatory requirements including the aged care quality standards.
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Manage the delivery of the food and dining experience of residents,



ensuring residents have genuine choice, and that cultural and dietary needs are met within a positive environment.
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Ensure a safe, clean, and well-maintained environment throughout the home through the effective management of housekeeping, laundry, maintenance, gardens and facilities.
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Manage procurement, inventory, supplier contracts and contractor performance.
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Coordinate asset maintenance, equipment compliance and preventative maintenance programs including overseeing all contractors attending site for installation and repairs.
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Monitor department budgets, expenditure and financial performance.
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Act as the primary point of contact for resident feedback regarding hotel services, ensuring service excellence.
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Promote a positive team culture, staff wellbeing and continuous improvement.
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Qualifications
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Relevant qualification in Hospitality, Facilities Management, Business Management, Aged Care, or a related field, or 5 years equivalent industry experience Qualification in Leadership and Management (desirable)
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Training in Food Safety, Infection Prevention and Control, or Facilities Management (desirable)
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Fire Warden and First Aid certification (desirable)
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Mandatory Requirements
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Evidence of lawful right to work in Australia must be maintained for the duration of employment
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Current National Police Certificate (issued within the last three years).
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Recommended
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COVID-19 vaccination and annual influenza vaccination encouraged
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Experience
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Experience in aged care, health care, hospitality, or a similar service workplace (desirable)
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Experience/demonstrated
knowledge of workplace health and safety requirements
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Proven experience in people management, coaching and mentoring
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Robust communication and interpersonal skills and experience
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Skills
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Strong leadership, team management, communication and interpersonal skills, with the ability to build positive relationships with residents, families, staff and contractors.
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Demonstrated organisational, planning and time management skills, with the ability to manage multiple priorities effectively.
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Ability to manage budgets, resources, assets and contractor performance.
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Strong problem-solving, decision-making and continuous improvement capabilities.
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Sound knowledge of the Aged Care Quality Standards, workplace health and safety, infection control requirements, and secure work practices.
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Proficiency in Microsoft Office and relevant management systems.
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Commitment to high-quality service delivery, resident satisfaction and regulatory compliance.
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High level of professionalism, confidentiality, and attention to detail.
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📌 Hotel Services Manager (Queensland)
🏢 Torbay Lifestyles and Care
📍 Queensland