Job Description
Sydney, Australia | Posted on 01/03/2025
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We areseeking a dynamic and results-driven Client Partner to manage and growstrategic client relationships in Software Services portfolio. The idealcandidate will have a strong background in client engagement,
businessdevelopment,
and delivery management, coupled with excellent interpersonal andnegotiation skills. This role requires a proactive individual who can act asthe primary liaison between the client and the organization, ensuring thedelivery of exceptional solutions and driving mutual growth.
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Key Responsibilities
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Client Relationship Management:
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Serve as the primary point of contact for assigned clients, ensuring consistent communicationand fostering trust.
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Develop and nurture robust relationships with key stakeholders, decision-makers, and influencers within client organizations.
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Business Development:
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Identify new business opportunities within existing accounts to expand revenue streams.
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Work with internal teams to propose innovative solutions aligned with client needs and objectives.
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Negotiate contracts, renewals, and service agreements to drive client satisfaction and profitability.
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Account Growth:
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Develop and execute strategic account plans to meet and exceed revenue targets.
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Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
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Delivery Oversight:
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Partner with delivery teams to ensure projects are executed on time,



within scope, and in alignment with client expectations.
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Address and resolve client issues or escalations promptly and effectively.
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Market Insights & Strategy:
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Understand client industries, challenges, and trends to position the organization as a trusted advisor.
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Provide feedback to internal teams to refine service offerings and improve delivery models.
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Reporting & Analytics:
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Track and report on account performance metrics, including revenue, profitability, and customer satisfaction.
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Present business reviews to clients and internal leadership, highlighting successes and areas for improvement.
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Requirements
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Experience:
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8–10 years of experience in client relationship management, business development, or delivery management within a Software Services organization.
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Technical Knowledge:
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Strong understanding of software development processes, delivery models, and emerging technologies (e.g., cloud, AI/ML, data analytics).
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Client Engagement:
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Proven track record of managing large accounts and driving account growth.
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Skills:
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Excellent communication, negotiation, and presentation skills.
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Solid problem-solving and decision-making abilities.
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Ability to manage multiple stakeholders and projects simultaneously.
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Education:
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Bachelor's degree in computer science, Business Administration, or a related field (MBA preferred).
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📌 Client Partner - Software Services (New South Wales)
🏢 DATAECONOMY
📍 New South Wales