Friendly and supportive team environment
Work for one of Australia's leading hospital groups
Permanent, part time Fitzroy location
Job Description
The Patient Services Clerk's (PSCs) role is to provide efficient and effective administrative and reception support to all of the Specialist Clinics at St Vincent's Hospital Melbourne (SVHM).
Promptly attend to patients registering for clinics in a courteous and friendly manner
Provide excellent customer service to all stakeholders (patients, their families and staff of SVHM) at all times
Attend to incoming telephone enquiries from patients and GP's in a prompt, courteous and friendly manner
Assist with the management of the referrals for Specialist Clinics in accordance with the SVHM policy
Attend to Medicare billing in a prompt and accurate way
Liaise with the case coordination team regarding discharges and failed to attend patients
Assist the case coordination team as necessary with the monitoring and validation processes in relation to the Specialist Clinics Access Policy
Provide general administrative assistance to nursing and medical staff attending Specialist Clinics
Ensure department procedures and protocols are followed
Maintain strong professional working relationships with Nursing, Allied Health and Medical staff in clinics
Action incoming and outgoing mail daily
Undertake other duties as specified by the Operations Manager, Clerical Supervisor and Nurse Unit Manager
Provide efficient and effective administration support
Consistently represent the values of St Vincent's Health by delivery a high standard of customer service
Classifications for this position will range from HS1 - HS17 ($58,442 - $64,610 per annum pro rata)
Your Contribution




Minimum year 12 VCE/HSC or equivalent
Awareness of the Department of Health Specialist Clinics Access Policy requirements
Commitment to a patient centred care environment, with a strong focus on customer service
Knowledge and experience in a clinic environment
Demonstrated advanced written and verbal communication skills
Ability to work in a multidisciplinary team
Ability to work independently
Ability to problem solve independently
A valid Nationally Coordinated Criminal History Check, or willing to obtain
What We Offer
A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging - Increase your take home pay!
In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement
About Specialist Clinics
St Vincent's Specialist Clinics provide over 90,000 non-admitted patient appointments per year across 20 different medical and surgical specialties.



The Specialist Clinics provide a gateway to the hospital for patients requiring elective surgery and ongoing chronic disease management.
Working at St Vincent's
St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations
Closing Date
10 September *******:59pm
Reconciliation Action Plan
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, secure, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ******
View Reconciliation Action Plan
Code of Conduct
View Code of Conduct
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📌 Patient Services Clerk (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne