What you will doIn the Casual Support Officer role, you will:Respond to helpdesk queries from schools, markers and invigilators by phone and email.Record details of all contact in a contact management system (JIRA).Assist schools with softwareFollow data managementContact and supportUndertake general administrativeFacilitation of oral assessments using Microsoft Teams.What we are looking forA completed Screening Questionnaire.Strong customer service experience; previous call centre experience is advantageous.Professional phone manner: Polite, friendly, confident and positive. Strong verbal and written communication skills.Strong numeracy skills with excellent attention to detailAble to remain calm and effective during high pressure situations.Demonstrated ability to listen carefully, clarify information and respond appropriately.Strong judgement with the ability to assess issues and make sound decisions.Solid organisation skills with the ability to multi-task and prioritiseThe ability to work as part of a team,



or independently whenIntermediate Microsoft Office, and general IT/typingReporting relationshipsThis role reports to the Manager, Program Management No roles report directly to this roleAPPLICATIONS RECEIVED WITHOUT AN ACCOMPANYING SCREENING QUESTIONNAIRE COMPLETED WILL NOT BE ACCEPTED.How to applyPlease read the information in this document and the Information for Applicants document. Your application must include:your resume (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be or was your immediate supervisor.A completed and submitted form via the link: Screening Questionnaire.Apply online at you have technical difficulties or to discuss reasonable adjustment options, please email ****** work is licensed under a Creative Commons Attribution 3.0 Australia License.
#J-*****-Ljbffr

📌 Casual Administration Officer (Queensland)
🏢 and Assessment Authority (QCAA
📍 Queensland