CGL – Retail Services
is the retail marketing division of the
Clemenger Group
. With our two market-leading brands,
Creative Activation
and
Clemenger Field Marketing
, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.
Clemenger Group
is an endorsed
Work180
employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.
Job Description
About the Role
We are looking for a client-focused and confident individual who is ready to take the next step in their career. This role is ideal for someone who has already built a strong foundation in customer or client-facing environments and is looking to develop a long-term career in Client Services. Working in a fast-paced environment, you'll build trusted relationships with both internal and external stakeholders, develop your commercial and service delivery skills, and play an important role in delivering exceptional outcomes for our clients.
You will support Program performance across multiple programs alongside the Client Service Manager (CSM) through daily tasks, including but not restricted to activity set up and management, reporting, briefing, best practice and issue resolution. Role will also be responsible for ensuring all POS distribution and allocation requirements are met and ensuring process and timeline efficiencies and innovation.
Time Management, attention to detail,



and juggling conflicting priorities are essential in this role; if you can work under pressure, you will find this role an interesting and challenging opportunity!
Benefits
An attractive total salary package is on offer
Ongoing training and support
Individual professional development pathways
Great company culture
Primary Responsibilities
Program administration & coordination, reporting & data analysis, POS & operations management
Develop and manage program operational processes and procedures to ensure efficient and effective field and client timelines
Lead or supports win/win negotiations that lead to stronger strategic partnerships
Take ownership and accountability for driving the strategic direction of the client's program
Work closely with the Client Service Manager to develop and present analysis and recommendations on areas of opportunity within the program
About You
Excellent time management skills with the ability to prioritise multiple responsibilities
Prior client facing/stakeholder engagement experience highly desirable
Minimum intermediate computer skills such as MS Excel, Outlook and other MS Office applications
Effective time management
High level of written and verbal communication skills
Passion for systems & processes
Operational discipline with an ability to set and achieve deadlines and call out when unable to
Self-starter with robust initiative, self-motivated with a positive outlook
Excellent communication skills (face to face and over the phone)
Ability to develop strong relationships
#J-*****-Ljbffr

📌 Junior Client Service Manager (New South Wales)
🏢 Creative Activation
📍 New South Wales