At
EVT Connect Hospitality,
Holiday Inn Express Brisbane Central
, part of the IHG family, we pride ourselves on delivering a simple, smart, and engaging experience to every guest. We're currently seeking a
Duty Manager
who is passionate about hospitality, ready to lead by example, and committed to enhancing guest satisfaction and team performance.
About us
Don't just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.
About the Role
As a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel. Your leadership will directly impact team engagement, service quality, and profitability. You'll support the Hotel Manager with day-to-day operations, supervise and mentor staff, and ensure all brand standards and regulatory requirements are consistently met.
You'll also be expected to foster a positive work culture, resolve guest issues promptly, and deliver operational excellence across all departments, with flexibility to assist at other hotels within the region as required.
Key Responsibilities
Financial & Operational Performance
Maximise revenue and control costs using IHG systems and procedures
Ensure compliance with audit and cash handling policies
Oversee stock control, supplier delivery standards, and purchasing procedures
Prepare and manage staff rosters in line with business demand
People & Culture
Lead,



mentor and support the Front Office and Guest Services team
Provide coaching and feedback to enhance performance and team morale
Assist in recruitment, onboarding, training, and performance development
Promote a culture of recognition, teamwork, and brand-aligned service
Guest Experience
Champion our service style:
Be Ready, Be Engaging, Be On It
Resolve guest concerns efficiently and empathetically
Ensure VIP guests and loyalty members receive outstanding attention
Monitor guest feedback and drive continuous service improvements
Responsible Business Practices
Maintain a high standard of cleanliness and safety throughout the hotel
Support sustainability, risk management, and compliance initiatives
Represent the IHG brand with professionalism and integrity
What We're Looking For
Proven leadership experience in a front office or hotel operations role
Strong understanding of hotel systems and front office procedures
Excellent interpersonal, problem-solving, and communication skills
Flexibility to work shifts, weekends, public holidays, and across other locations if required
Knowledge of the Hospitality Industry (General) Award **** is a plus
Why Join Us?
Be part of a global hotel group with genuine career growth opportunities
Access to IHG's industry-leading training and development programs
Supportive team environment with recognition and rewards
A workplace culture that values simplicity, efficiency, and connection
If you're ready to bring your energy, leadership, and commitment to guest satisfaction to a quick-paced and supportive team, we'd love to hear from you.
#J-*****-Ljbffr

📌 Duty Manager (Queensland)
🏢 EVT
📍 Queensland