Job Description
n
Based locally in Balcatta - Free onsite parking
n
Five weeks Annual Leave
n
Permanent Full Time Opportunity
n
Based locally in Balcatta - Free onsite parking
n
Five weeks Annual Leave
n
n
About The Business
n
Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Manager.
n
Customer Service Manager.
n
Brownes Dairy has been delighting consumers for over 140 years and is ready to embark on a new growth phase. You'll step into a high-impact role with ownership, visibility, and the opportunity to shape the future of Brownes Dairy with brands such as Hunt and Brew, Füll+, ProGo, Brownes Chill and Yogo.
n
The Role
n
Our customers sit at the heart of what we do. You will have a solid sense of purpose leading a dedicated team of customer service professionals enabling them to flourish at work.
n
You Will
n
n
Lead and inspire customer service team to achieve individual and collective targets
n
Provide ongoing coaching and mentoring to support career development
n
Address Customer / Consumer complaints promptly and effectively to ensure a positive outcome
n
Manage escalations and ensure that all the relevant departments have been involved
n
Actively liaise with our Sales team to maintain and grow our customer base
n
Monitor day-to-day operations to ensure execution of strategies and initiatives
n
Ensure customer requests are actioned in a timely manner within allocated timeframes
n
Engage with customers,



suppliers and sales teams to cultivate strong long-term working relationships.
n
Seek avenues to improve the level of service being offered to our customers
n
n
Requirements
n
n
Proven experience in customer service management, preferably in the Manufacturing or related industries.
n
Demonstrated ability to service customers beyond their expectations, ensuring a strong focus and understanding of the customer's needs are met and surpassed.
n
Strong leadership and interpersonal skills with the ability to motivate and develop team members
n
Experience in working to & achieving KPI's / targets
n
Ability to influence and negotiate with key stakeholders in a fast paced, high-pressure workplace
n
Ability to demonstrate empathy and resilience in difficult situations
n
Excellent communication skills with the ability to listen & relate well to others
n
Strong computer literacy and ability to use multiple applications at once whilst having engaging conversations
n
n
What Do We Offer
n
n
5 Weeks of Annual Leave
n
Free on-site parking
n
Employee reward and recognition program
n
Various health and wellbeing discounts i.e. private health etc.
n
Employee Assistance Program
n
End of Trip Facilities
n
Subsidised Coffee Barista on site
n
n
Applications for this role will close on 30th August ****
n
At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

📌 Customer Service Manager (Perth)
🏢 Brownes Dairy
📍 Perth