Job Description
Job Description
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The Front Office Supervisor is responsible for overseeing the daily operations of the Reception team, ensuring exceptional guest service, efficient check-in and check-out processes, and supporting team members to deliver a positive guest experience.
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Job Description
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The Front Office Supervisor is responsible for overseeing the daily operations of the Reception team, ensuring exceptional guest service, efficient check-in and check-out processes, and supporting team members to deliver a positive guest experience.
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Responsibilities
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Key Responsibilities
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Supervise daily Front Office and Reception operations.
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Ensure efficient and accurate guest check-in and check-out procedures.
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Support team members in resolving guest enquiries and requests.
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Maintain high standards of customer service and guest satisfaction.
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Brief the team on daily events, VIP arrivals, and operational updates.
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Promote hotel services and identify upselling opportunities.
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Monitor team performance, grooming standards, and attendance.
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Provide ongoing coaching, training, and support to team members.
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Conduct shift handovers and communicate operational information effectively.
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Ensure compliance with hotel policies, procedures, and brand standards.
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Liaise with other departments to maintain smooth hotel operations.
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Essential
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QUALIFICATIONS
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Previous experience in a customer service or hospitality environment.
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Strong communication and interpersonal skills.
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Commitment to delivering exceptional customer service.
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Qualified presentation and grooming standards.
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Ability to work independently and as part of a team.
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Competent computer and IT skills.
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Desirable
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Previous supervisory or leadership experience within a hotel or hospitality environment.
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Knowledge of hotel property management systems and Front Office operations.
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Experience training and mentoring team members.
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📌 Front Office Supervisor (Darwin)
🏢 Hilton
📍 Darwin