Job Description
Manager, Talent Systems, Projects & Delivery
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6-month Temporary opportunity with possibility of extension. A Talent pool will be created from this process for future opportunities.
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Full-time, 35 hour working week with room for flexibility.
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Hybrid and flexible working arrangements. This role can be located in our Sydney, Parramatta or Gosford office with a minimum of 2 days per week in the office.
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Clerk Grade *****,$154,231 - $178,369 per annum plus super
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The Manager, Talent Systems, Projects & Delivery is a key leadership role within the Talent Team, People & Culture, responsible for driving projects, system enhancements and service improvements that strengthen talent service delivery across the Department of Customer Service (DCS).
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About the role
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Reporting to the Talent Director, you will lead strategic projects and continuous improvement initiatives that enhance talent service delivery across DCS. Partnering with Talent leaders and stakeholders, you will drive process improvements, automation and leverage technology to enhance customer experiences.
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Key responsibilities
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Lead strategic projects, programs and continuous improvement initiatives across the Talent function.
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Drive improvements to Talent systems, processes and service delivery models.
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Identify opportunities for automation, process optimisation and enhanced user experience.
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Develop business cases, project plans, governance frameworks and implementation strategies.
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Manage project risks, dependencies and reporting.
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Build strong relationships with internal stakeholders and external partners.
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Lead change management activities and support the adoption of current systems and ways of working.
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Coach,



support and develop team members while fostering a culture of continuous improvement.
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About you
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You are a collaborative leader with strong project delivery and stakeholder management experience, ideally within talent acquisition or a related environment.
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What you will bring
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Demonstrated experience leading talent projects, programs and business improvement initiatives.
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Experience improving operational service delivery, systems or customer experience functions.
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Strong business process analysis, problem-solving and continuous improvement capability.
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Experience leading technology, automation or transformation initiatives.
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Ability to influence and negotiate with diverse stakeholder groups and leaders.
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Strong communication, engagement and change management skills.
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A customer and candidate-centric mindset with a passion for enhancing talent services.
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An understanding of NSW Public Service recruitment practices and the Government Sector Employment (GSE) Act.
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Why join us?
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This role offers a unique opportunity to shape the future of talent services and contribute to strategic initiatives that deliver real impact across the Department. The role is currently available on a 6-month temporary basis, with the possibility to extend or become ongoing if an opportunity arises in the Talent team.




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For enquiries about the role, please reach out to Rodrigo Sandoval, Advisor Talent Acquisition at
******
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Salary Grade *****, with the base salary for this role startingat $****** base plus superannuation
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Click Here to access the Role Description
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For enquiries relating to recruitment pleasecontact Rodrigo Sandoval via
******.
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Closing Date: Monday, August 31st, **** at 10:00 am
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Careers at Department of Customer Service
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A career at the Department ofCustomer Service (DCS) gives you the chance to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service,
digitaltransformation,
and regulatory reform. Come join us and influence the future of our great state.
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Belong in our diverse and inclusive workplace
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The strength of our workforce lies in its diversity and
embracingdifference,
while the key to our success is leveraging the contributions of employees with
differentbackgrounds
and perspectives.
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You can view our full diversity and inclusion statement here.
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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******.
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For more information, please visit
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Informationon some of the different types of disabilities
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Information on
adjustmentsavailable
for the recruitment process
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Contact: Rodrigo Sandoval, Advisor Talent Acquisition
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📌 Manager, Talent Systems, Projects And Delivery (New South Wales)
🏢 the original
📍 New South Wales