Job Description
Wingfield, South Australia ****, Australia
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Full-time Permanent Associate
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Posted 18 Aug ****
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Description
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Are you an accomplished property management or office professional ready for your next career move? Join a premium facility maintenance company that brings corporate standards, precision and professionalism to an industry where those qualities set us apart.
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About Us
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Need Trade Services is not your typical facility maintenance company. We deliver reactive, planned and project maintenance works for a portfolio of valued clients across Adelaide - with the precision and discipline of a corporate professional services firm. Our Business Support team sits at the centre of the client experience: seamless communication, immaculate coordination and service standards that consistently exceed expectations. We hold ourselves to a higher benchmark, and it shows in the partnerships we build with our clients and within our team.
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About the Role
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As our Client Services Officer, you'll be the face of our client experience - the primary point of contact between clients, tenants and field technicians, reporting directly to the Business Support Manager. This is a non-operational, office-based role. Dedicated field-delivery teams execute all trade operations; the Business Support division is strictly tasked with providing critical administrative, governance, and compliance support behind the scenes.
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You'll coordinate and schedule reactive, planned and project works, manage client communications to an exceptional corporate standard, and keep accurate job records in our job management system.
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This is not an entry-level position. You'll be trusted to work autonomously from day one, with a structured pathway: you'll first build a comprehensive understanding of our clients, technicians and scheduling workflows, then progressively take ownership of invoicing and work order financial administration.
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Your Day-to-Day
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Coordinate and schedule reactive, planned and project works for your assigned business unit(s),



maintaining a minimum two-week forward schedule.
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Act as a trusted first point of contact for clients, tenants and site representatives - proactive, professional and solutions-focused.
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Allocate works to field technicians based on skill, availability and location - your knowledge of Adelaide suburbs will be put to great use here.
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Maintain accurate, up-to-date work order and scheduling records in our job management system (Aroflo).
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Process invoicing for your business unit(s) once trained, ensuring billing accuracy and timeliness.
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Champion a safety-first culture - raise and escalated safety concerns, risks and incidents.
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Identify process improvements and efficiencies, working with your manager to create positive change for the wider team and business.
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Collaborate with operational managers, coordinators and the company director as required.
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About You
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Experienced professional - a background in property management, facilities administration or a professional office environment is highly suited to this role.
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Self-driven and autonomous - you set the standard through initiative, punctuality, professionalism and a corporate approach.
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People-focused and team-focused - you build strong relationships with clients, technicians and teammates alike.
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Natural leadership qualities - able to positively collaborate and influence wider teams to ensure business objectives and standards are upheld, forming strong relationships within our office dynamic and wider team. Note: this is not a management, or leadership position
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A standards champion - you promote business standards across the operational teams you work alongside, ensuring alignment with policies, procedures, SLAs and client agreements.
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Adaptive under pressure - you stay grounded in shifting priorities, pivoting with fluidity and moving effortlessly between competing demands, while remaining resilient through peak periods and challenging situations.
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Solutions-focused and forward-thinking - you pre-empt work capacity, obstacles and emerging patterns, and bring ideas and efficiencies that benefit the whole business.
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Strong organisational and problem-solving skills - with a high degree of data entry accuracy and confidence using reporting to spot trends.
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Accounts exposure - some experience in an accounts function role would be beneficial.
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Valid Class C driver's licence - required.
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Desirable - Certificate III or IV in Business Administration, Customer Service or similar, and experience with job management or scheduling systems.
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What We Offer
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A full-time, permanent role with a structured training and development pathway.
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Consistent business hours - Monday to Friday, 8:00am - 4:30pm.
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Flexi leave - accrue one day of flexi leave per month.
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Two-week Christmas shutdown - enjoy a genuine break over the holiday period.
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Company tech supplied - everything you need to do your best work.
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Company uniforms supplied.
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Company events and team culture - including team breakfasts and our team coffee station.
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A supportive and nurturing Business Support team that sets you up to succeed.
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High standards and a robust commitment to business procedures - we do things properly, every time.
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Genuine scope to shape processes, drive efficiencies and grow with the business.
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A refined, corporate office environment based at our Wingfield location.
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Onsite parking
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A six-month probationary period applies.
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Applicants must have full working rights in Australia. Only shortlisted candidates will be contacted.

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