Job Description
Job Description
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Working in a fast-paced and collaborative environment, you'll play a key role in supporting claim lodgement, customer enquiries, claims administration and business support activities that enable efficient claim management and exceptional customer experiences. You'll be part of a highly engaged and supportive team that values collaboration, celebrates success and is committed to creating a positive and inclusive workplace culture. This is a full-time, 5-month contract opportunity based in Sydney or Brisbane.
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What You'll Do
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Be the first point of contact for customers lodging Personal Injury claims, delivering a supportive and empathetic experience while accurately capturing information and ensuring compliance with business and regulatory requirements.
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Proactively connect with customers and key stakeholders to gather and clarify information, helping to ensure a smooth and efficient claims lodgement process.
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Investigate, collect, and validate claim information and supporting documentation to facilitate the timely registration and progression of claims.
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Provide essential administrative and operational support to our Claims teams, including preparing correspondence, coordinating independent medical examinations, managing documentation, and supporting a range of claim-related activities.
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Build strong relationships with customers, internal teams, business partners, and external service providers to help deliver positive outcomes and exceptional service experiences.
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Contribute to continuous improvement initiatives and support broader operational priorities,



collaborating across teams to ensure service excellence during periods of increased demand.
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What You'll Bring
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Previous experience in customer service, administration, contact centre, claims support or business operations environments.
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Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism.
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Excellent attention to detail and the ability to accurately process information and manage multiple tasks in a fast-paced environment.
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Robust planning, organisation and time management skills, with the ability to prioritise competing demands.
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Confidence using Microsoft Office applications and web-based administration systems.
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Strong problem-solving skills with the ability to investigate issues, identify solutions and make sound decisions.
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A proactive, adaptable and team-focused approach with a commitment to delivering excellent customer service.
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Experience within insurance, claims, financial services or contact centre environments will be highly regarded.
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Qualifications in administration, business, accounting or finance will be viewed favourably.
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Why Suncorp?
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At Suncorp, our purpose is to build futures and protect what matters. If you're looking for a role where you can develop your skills, build a career and make a genuine difference to people's lives, we'd love to hear from you.
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If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to Anais. Diaz-
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for a confidential conversation.

📌 Claims Support Officer (New South Wales)
🏢 Suncorp
📍 New South Wales