Job Description
Be part of a company that truly appreciates vet nurses! Experience work-life balance, comprehensive paid training, additional leave benefits, fantastic perks, and job security within an expanding, employee-centered organisation. Create positive change without the burnout!
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Your Role (That You'll Actually Enjoy!):
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Assist pet families with care guidance and insurance claims processing, applying your veterinary expertise to evaluate medical records and make informed, caring decisions
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Manage email correspondence and phone conversations with understanding, ensuring seamless operations
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Work alongside passionate animal advocates and become the compassionate core of every customer interaction
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Maintain a healthy 37.5-hour work schedule, Monday–Friday from 8:00am–5:00pm (rotating schedule)
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Professional Development:
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Continuous guidance and mentorship to support your success
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Perfect Match If You Possess:
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Veterinary Nurse or Practice Manager credentials (plus practical clinic background)
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Patient, understanding nature with genuine passion for helping others
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Excellent attention to detail and confident decision-making abilities
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Outstanding written and spoken communication talents
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Collaborative spirit with an optimistic, proactive mindset
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Exceptional multitasking capabilities in agile environments
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Benefits That Matter:
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Personal 'Me Day' and Volunteer Leave — prioritising your wellbeing
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Savings on healthcare, travel, fitness memberships & much more
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Workplace culture that honors achievements through team gatherings & celebrations
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Meaningful work supporting animals and their devoted families daily
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Encouraging environment where you're appreciated — not just another employee
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Attractive salary range of $68,000–$73,000 including superannuation for financial stability
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NB: All candidates who meet our client's shortlist requirements will be contacted. Know someone who would also thrive in the opportunities we have available? Please forward along to them. Thanks!

📌 Vet Nurse - Customer Resolution (Queensland)
🏢 S8
📍 Queensland