Casual Customer Service & Admissions Officer
Job Requisition ID: ****
Location: Dandenong, VIC, AU, ****
Employment Type: Casual
Posting Date: 26 Aug ****
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
About the Role
Join Victoria's largest health service as aCustomer Service & Admissions Officer across our Casey, Dandenong, and Kingston sites.
Our Reception and Admissions teams are the first point of contact for consumers attending our services. As the face of Monash Health, we are committed to delivering exceptional customer service to patients, visitors, and staff, ensuring they receive the support and assistance they need throughout their visit.
As a member of our team, you will
Respond to a wide range of enquiries via phone, email, and in person.
Complete both face-to-face and online patient admissions.
Assist patients and visitors with wayfinding throughout the hospital to ensure they reach their destination efficiently.
Accurately enter and maintain patient information within the patient administration system (iPM).




Deliver a consistently high standard of customer service in a busy healthcare workplace.
About You
We welcome applicants with previous experience in a healthcare setting, with knowledge of medical terminology considered an advantage. Above all, we are looking for someone who embodies Monash Health's values and is committed to delivering exceptional customer service.
To be successful in this role, you will demonstrate:
Excellent telephone manner and strong communication skills.
A positive, enthusiastic, and compassionate approach to customer service.
The ability to work collaboratively with a wide range of stakeholders in a fast-paced environment.
Empathy, sensitivity, and professionalism when interacting with patients, visitors, and staff within a healthcare setting.
Strong organisational skills, attention to detail, and the ability to manage competing priorities.
A commitment to teamwork and the ability to contribute positively within a diverse and multicultural team.
Availability is essential, as operational shifts are rostered (including public holidays):
Monday to Sunday 6:30 AM and 8:00 PM,
Staff are also required to work across a minimum of two hospital sites.
For a confidential discussion and to explore this opportunity further, please reach out to Katerina Paternott, Customer Service & Admissions Manager on ************.
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
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