Job Description
This is a hands-on, senior operational role at the heart of everything the practice does. You'll work closely with the GP partners on the full range of practice management responsibilities — from financial and billing oversight to HR, compliance, accreditation coordination, and day-to-day operations. This is not a purely administrative position. Our practice manager is a trusted leader and first point of contact for staff, a problem-solver, and a key part of how the practice runs smoothly.
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Key responsibilities
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Payroll processing and super administration (Lightening payroll system)
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Contractor GP billing — monthly invoicing, reconciliation, quarterly summaries
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Medicare, DVA and WorkCover claiming and reconciliation (Best Practice)
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BAS preparation and monthly financial reporting
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Recruitment, onboarding and induction of new staff
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Rostering — administration team (nurses rostered separately by Head Nurse)
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Leave management, timesheets and Fair Work compliance
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RACGP accreditation coordination (next cycle from ****)
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About you
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Demonstrated experience in general practice or primary care management
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Robust working knowledge of Medicare, DVA and WorkCover billing processes




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Experience with Best Practice software (or equivalent clinical practice software)
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Solid understanding of Fair Work obligations and HR management
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Financial literacy — payroll, BAS, accounts, contractor billing
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Strong interpersonal skills — this role requires trust, discretion and genuine people leadership
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Highly organised with the ability to manage competing priorities independently
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Diploma of Practice Management or equivalent qualification (desirable)
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Experience with RACGP accreditation processes (desirable)
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Familiarity with PRODA, HPOS, PIP Online and Medicare Online portals (desirable)
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About us
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Ballina Family Medical Centre is a long-established, privately owned, mixed-billing general practice serving the Ballina community. We are a practice of three GP partners and three contractor GPs, supported by a dedicated team of nurses and administrative staff. We're based in Ballina — a coastal town in Northern New South Wales with an outstanding lifestyle, a strong sense of community, and easy access to the beaches and hinterland of the Northern Rivers.

📌 Practice Manager (New South Wales)
🏢 Family Medical Centre
📍 New South Wales