Job Description
Your Opportunity
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As a Customer Care Consultant, you'll be the face of our business, supporting customers across Australia through our call centre. You'll provide timely, high-quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.
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From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
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What You'll Be Doing:
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Manage sales, service and backorder enquiries, aiming for first‐call resolution
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Build strong relationships with customers, Account Managers and internal teams
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Use questioning techniques and systems to provide the best product and service solutions
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Identify future sales or cross‐selling opportunities
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Support team members and contribute to group projects
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Seek ways to improve processes and create efficiencies
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What You'll Bring:
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Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
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Strong communication skills and a proactive approach to problem‐solving
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Ability to work well in a team and foster positive relationships
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Computer literacy (Windows, telephony systems)
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Solid commercial acumen and ability to analyse and solve customer issues
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Friendly, customer‐focused attitude and commitment to high service standards
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What's In It For You
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Permanentrole,incentives
&Wesfarmers; share plans
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Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers;
discountedoffersfrom
over 400 retail partners
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Continuoustraining and career
developmentopportunities
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Team events,
celebrations,awardrecognition
and prizes
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Employee Assistance
Program:wellbeingsupportfor
you and your immediate family-
coveringcounselling,
coaching, financial advice, legal guidance,
nutritionalservices,
& more!
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Refer-A-Friend program–earn up to $2,000 for each referral!
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Generouspaid parental leavepolicy
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Free onsite parkingand more!
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As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‐employment medical assessment involving drug & alcohol testing).
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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant - Carole Park, Qld (Queensland)
🏢 Blackwoods
📍 Queensland