Key Responsibilities:
Own and drive the strategic direction, performance, governance and ongoing optimisation of the Salesforce platform as the organisation's primary customer data system.
Lead platform architecture, integration decisions, standards and best practices to ensure scalable, sustainable and cost-effective solutions.
Oversee multiple Salesforce projects and workstreams, ensuring prioritisation, quality delivery, stakeholder alignment and measurable business outcomes.
Partner with senior business leaders to translate organisational needs into practical technology solutions that support digital transformation initiatives.
Establish strong governance frameworks, review existing platform implementations and drive continuous improvement across the Salesforce ecosystem.
Lead, mentor and develop a Salesforce team across onshore and offshore resources, fostering a cooperative, high-performing culture.
Act as the senior Salesforce advisor to the organisation, balancing technical, commercial and operational considerations in decision‐making.
Ideal Candidate Experience:
Extensive Salesforce experience within complex, growing or transformation environments.
Previous experience as a Salesforce Architect, Senior Consultant, or Product Owner progressing into platform leadership.
Deep understanding of the Salesforce ecosystem,



particularly Service Cloud and Nonprofit Cloud (NFP Cloud).
Proven track record of owning platform strategy, governance, roadmap development and platform optimisation.
Strong experience managing multiple projects, vendors and delivery teams simultaneously.
Demonstrated leadership experience across both local and offshore teams.
Exceptional stakeholder management and influencing skills, with the ability to communicate technical concepts to executive and non-technical audiences.
Commercially minded, with a focus on ROI, business value and operational efficiency.
Structured and process-driven, capable of introducing governance and order in evolving environments.
Collaborative, empathetic and relationship-focused, with strong alignment to mission-driven or community-focused organisations.
A leading Australian not-for-profit organisation delivers services, education, community programs and advocacy to support communities. The organisation is focused on improving outcomes through inclusive, person-centred services, digital transformation and strong partnerships with stakeholders, communities and supporters.
Hybrid environment with strong flexibility policies
Potential from temp to perm
Collaborative environment with purpose-driven work.
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📌 Salesforce Platform Manager (New South Wales)
🏢 Michael Page
📍 New South Wales