Job Description
Valuable Shepherd Australia New Zealand is seeking a Senior Client Services and Support Officer in Melbourne to act as the primary contact for clients, assess needs, and connect them to appropriate services across phone and digital channels.
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You will manage client escalations, support continuous improvement, and ensure trauma-informed, client-centred service delivery from the Melbourne office five days a week.
📌 Senior Client Services & Support Lead - Trauma-Informed Navigator (Victoria)
🏢 Good Shepherd Australia New Zealand
📍 Victoria
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