Job Description
Family Enrolments Specialist
n
Brisbane Support Office OR Macquarie Park NSW| Full time | Hybrid (3 days office)
n
About Us
n
At Journey Early Learning, we're focused on creating environments where children feel protected, secure and inspired to explore their curiosity and wonder.
n
Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities. We're an aspirational organisation—always looking to challenge ourselves, evolve, and be better.
n
About the Role
n
As a Family Enrolments Specialist, you'll be the first point of connection for families beginning their Journey. You'll play a key role in shaping their experience, supporting enquiries, coordinating tours, and guiding families through the enrolment process.
n
Working closely with our Centre Leadership Teams, you'll help drive occupancy while ensuring every interaction is warm, professional, and aligned to our values.
n
What You'll Be Doing
n
n
Responding to family enquiries via phone, email and online platforms
n
Building authentic connections with families and understanding their needs
n
Booking and coordinating tours with our centres across VIC, QLD and NT.
n
Preparing centres for successful tours and ensuring a seamless experience
n
Following up with families post-tour to support enrolment decisions
n
Managing enrolment documentation and maintaining accurate records
n




Partnering with centres to support occupancy and waitlist management
n
Contributing to continuous improvement across enrolment processes and family experience
n
n
About You
n
You're someone who genuinely enjoys connecting with people and creating positive experiences.
n
You'll bring:
n
n
Experience in customer service, enrolments, sales support or administration
n
Strong communication skills and confidence across phone and digital channels
n
A natural ability to build trust and influence with warmth and professionalism
n
Excellent organization and attention to detail
n
A proactive, solutions-focused mindset
n
Experience with CRM systems (desirable, not essential)
n
A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencement
n
n
Why Join Journey
n
n
Hybrid working model – balance your time between home and office
n
Be part of a purpose-driven organisation making a real difference
n
Work within a collaborative ecosystem that supports our centres
n
Ongoing development in a growing, aspirational organisation
n
Contribute to creating exceeding services for children and families
n
n
Our Values
n
At Journey, everything we do is guided by:
n
n
Connection – building meaningful relationships with families, children and each other
n
Consideration – showing care, respect and thoughtfulness in every interaction
n
Communication – keeping things clear, consistent and collaborative
n

📌 Enrolments Specialist (Queensland)
🏢 Journey Early Learning Group
📍 Queensland