Job Description
Introduction to the role
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We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
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Introduction to the role
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We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
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This position is located in Mackay, and you will report to the Field Service Manager - East.
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Main responsibilities
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Complete field machine inspections
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Provide hands-on mechanical service work in the field to Metso customers
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Provide technical liaison services between customers, product divisions and sales personnel
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Perform technical evaluations and analyse equipment and machine component failures
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Understand drawings and schematics to ensure correct processes are followed
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Supervise and oversee Field Service projects on customer sites
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Escalate questions and analysis to Technical Support and Engineering
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Support quotation work by providing scope of work, initial planning and costing information
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Promote products and services to customers
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Prepare post site reports, timesheets and expenses after site visits
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Promote Technical Support value add and support Technical Support Teams
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Some Interstate and some international travel may apply. This role comes with some physical work requirements.
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To succeed
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Essential
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A Mechanical trade qualification from college or technical school, OR
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Three to six years relevant experience and/or training
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Demonstrate understanding and compliance to safety regulation and standards
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Physically fit and able to pass a medical, with no site restrictions to perform duties
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Excellent communication and interpersonal skills
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Ability to read and interpret mechanical schematics
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Ability to travel within short notice
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Understanding operating and maintenance instructions, and procedure manuals
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Ability to read and understand a variety of written instructions
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Ability to complete basic engineering calculations such as basic algebra, geometry etc.
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Provide standard hand tools applicable to task
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Current driver's license
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Desirable
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Basic rigging and dogging understanding
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Ability to write routine reports and correspondence (Word, Excel)
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What's in it for you
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A work setting where safety — both physical and mental — is always the number one priority
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Competitive base salary reflective of your experience, plus an annual incentive program
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Additional Annual Leave benefit for all permanent and maximum-term employees
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Gender-neutral paid parental leave — 18 weeks at full pay
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Paid Volunteer Leave to support the causes you care about
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Active Social Club, company-wide events and family-focused activities
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Comprehensive medical benefits, including discounted health insurance for you and your family
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Company-provided Salary Continuance insurance
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Career development & education assistance to support your technical and leadership aspirations
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📌 Field Service Technician (North Mackay)
🏢 Metso
📍 North Mackay