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Technical Enquiries Officer
Organisation/Entity: Transport For NSW
Job category: Projects
Job location: Parramatta, NSW, AU, ****
Job reference number: ******
Employment type: Permanent Full-Time
Salary range: $********-$********
You put people at the heart and take pride in the impact of your work.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Work as part of a team providing education, guidance and instruction relating to registrable vehicles to ensure the safety and consistent regulation of vehicles in NSW.
The advice you give will relate to vehicle compliance, modifications, inspections and enforcement, and be given to a diverse customer base including Authorised Inspection Scheme (AIS) examiners, Vehicle Safety Compliance Certification Scheme (VSCCS) certifiers, Service NSW, and vehicle owners.
To ensure the accuracy of this advice you will remain up to date with complex regulatory legislation, procedures and policies through research and cooperation with other subject matter experts.
As this is a hybrid role you will be required to attend a Transport for NSW office a minimum of 50% of the time, with 25% of that time attending the Parramatta office.
You have a foundational understanding of vehicle safety and compliance, and experience working in a customer-centric role relating to the inspection or regulation or compliance of motor vehicles.




You are recognised as a team player with excellent communication and time-management skills, with the ability to work to tight deadlines in a front-line structured environment.
You are reasonably proficient at using computers and maintaining databases as a regular part of your work duties.
You apply your excellent research and comprehension skills in solving complex issues to achieve balanced outcomes for your customers.
You have either a recognised automotive mechanical trade qualification (minimum of Certificate II in automotive mechanical) or experience working in a role connected to the regulation of vehicles.
Who we are
Transport for NSW provides a secure, integrated, and efficient transport system. We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .
Applications close 11:59 PM Wednesday 2nd September ****
For more information about this role, please contact ******.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Job Segment:
Compliance, Inspector, Law, Web Design, Legal, Quality, Research, Creative
Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.
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📌 Technical Enquiries Officer (Sydney)
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📍 Sydney