Roles available in Victoria and Queensland
PayNuts is an Australian‐owned fintech supporting small and medium businesses with simple, modern payment solutions. We offer everything from standalone EFTPOS terminals to fully integrated POS and eCommerce systems, helping merchants streamline payments and focus on growth.
Founded in Melbourne in ****, PayNuts was created as a challenger to traditional payment providers. Since then, we've grown from a local startup into an international fintech supporting thousands of merchants across Australia and New Zealand.
About the role
We are looking for an experienced Field Services Technician who can join the team as we continue to develop an in‐house field services function to service our SME merchants throughout Australia. You will be highly motivated, a problem solver, and a product knowledge expert. The position is based out of our Melbourne HQ and oversees the onsite warehouse. Responsibilities include managing inventory, tech support callouts and site installations, the provisioning and logistics process including quality assurance, co‐ordination of hardware shipping, creating and optimising processes, and liaising closely with internal and external stakeholders.
Duties and key responsibilities
Installing, upgrading, replacing and de‐installing EFTPOS terminals at merchant sites throughout metro Melbourne
Providing on‐site and over the phone training and technical support to new and existing merchants including scheduled over the phone (remote) installations




Managing and retaining relationships with existing clients with particular focus on multi‐site and VIP merchants
Merchant technical support, advice, and assistance where required
Level 2 in‐house technical support and other support escalations coming from our Customer Support and Success teams
Be a point of contact for our Support team on all technical support issues when required
Managing stock levels at the warehouse including coordinating decommissions, swaps, and re‐provisioning of terminals
Managing configuration, provisioning and QA‐ing terminals pre‐roll out and install
Coordinating terminal shipments and remote installs (where required) to our merchants and Partners nationally
Experience Required
3+ years working in Field Services/Operations and/or Technical Support within Payments industry
Strong technical knowledge of EFTPOS terminals and related software/hardware
Excellent communication skills (both verbal and written)
Proven ability to build strong relationships and collaborate with internal and external teams
A full and current Australian drivers' license.
You have loads of initiative and self‐motivation and the ability to work in a quick‐paced environment
Good communication and leadership qualities
What's in it for you
Fantastic career growth and development opportunities
Free home internet & Telstra mobile phone plan as well as other PayNuts employee perks
An extra day of annual leave to celebrate your birthday
Generous paid parental leave
Flexible working environment
Regular social events and employee engagement program
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📌 Field Services Technician (Vic & Qld) (Melbourne)
🏢 Paynuts Pty
📍 Melbourne