Job Description
Managing Director | $200k + super & annual bonus (Melbourne MSP)
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Lead an established Managed Services business. Own the P&L.; Shape the strategy. Build a high-performing team.
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Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare opportunity to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.
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This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.
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What you'll be doing
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Lead and develop a team of Service Desk and Infrastructure Engineers (L1-L3)
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Own the Managed Services P&L;, including revenue, profitability and utilisation
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Drive operational excellence across service delivery, projects and customer experience
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Build trusted relationships with key clients and act as the senior escalation point
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Improve processes, automation and AI adoption to increase efficiency and service quality




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Work closely with the CEO to help shape business strategy and future growth
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Ensure projects are delivered on time, within budget and to a high standard
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What we're looking for
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Proven leadership within an MSP environment
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Experience managing technical teams and customer outcomes
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Strong commercial acumen with exposure to P&L;, utilisation and recurring revenue
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Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security
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Experience improving operational processes and leveraging automation
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A modern leadership style with a genuine interest in AI and technology innovation
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Excellent stakeholder management and client-facing skills
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What's on offer?
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$200,000 + super + performance bonus
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Senior leadership position reporting directly to the CEO
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Genuine ownership of a successful Managed Services division
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Opportunity to influence business strategy and future direction
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Reliable business with an excellent reputation and loyal client base
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📌 Managing Director (Msp) (Victoria)
🏢 Kaliba
📍 Victoria