Job Description
Transform field operations through data-driven insights and system improvements
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Partner with key stakeholders to optimise performance and deliver business value
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Permanent EA13 role with hybrid work, development opportunities, and excellent benefits
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Transform field operations through data-driven insights and system improvements
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Partner with key stakeholders to optimise performance and deliver business value
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Permanent EA13 role with hybrid work, development opportunities, and great benefits
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About the Role
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We are seeking a proactive and analytical Business Analyst to support the post go-live phase of Flow—our transformative initiative aimed at revolutionising field operations through smarter scheduling and resource allocation. This role is pivotal in delivering high-quality data analysis, reporting, and insights that drive operational excellence and continuous improvement across our field operations.
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As a Business Analyst, you will lead reporting, analysis, and continuous improvement initiatives for Flow, including:
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Monitoring system performance, KPIs, and benefits realisation, identifying and addressing variances to optimise outcomes.
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Partnering with business stakeholders to enhance system performance and support organisational change initiatives.
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Managing system enhancements, configuration changes, UAT, releases, and onboarding of new contracts.
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Conducting data quality investigations, auditing large datasets, and ensuring data integrity.
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Delivering compliance and operational reporting, analysing trends,



exceptions, and improvement opportunities.
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Using business intelligence tools to extract, visualise, and present insights to stakeholders.
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Integrating data across systems to support informed decision‐making, business cases, and process optimisation.
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Collaborating with Digital, vendors, and business teams to implement improvements and meet regulatory requirements.
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Communicating performance outcomes, risks, and recommendations through reports and stakeholder engagement.
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About You
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Minimum 5 years' experience in a Business Analyst role.
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Strong understanding of relational databases and advanced SQL skills.
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Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.
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Ability to quickly learn and adapt to new systems and technologies.
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Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.
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High attention to detail with the ability to work independently and meet deadlines.
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Excellent stakeholder engagement, communication, and relationship management skills.
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Experience with IFS and SAP (IS-U and CRM) is highly desirable.
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Dive into Our Great Benefits
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Competitive remuneration, ensuring your skills and contributions are valued and rewarded appropriately.
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Hybrid work environment that balances remote work and office collaboration to support productivity and wellbeing.
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Continuous qualified growth through leadership and development programs designed to support your career progression.
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24/7 wellbeing support for you and your family through free and confidential mental health and general health assistance via our EAP.
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Discounted private health insurance, providing affordable access to quality health coverage.
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Family-friendly benefits, including up to 18 weeks of fully paid parental leave and a childcare allowance.
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Fitness Passport, offering access to a wide network of gyms and pools across NSW.
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Novated leasing options to support your financial and lifestyle goals.
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Closing Date
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Wednesday 8 September midnight AEST.
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Working at Sydney Water
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As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.
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Your personal information will be collected in accordance with Dayforce's Terms and Privacy PolicyandSydney Water's Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

📌 Business Analyst - Customer Experience (Queensland)
🏢 Sydney Water
📍 Queensland