Job Description
Are you an organised, proactive administrator looking to take the next step in your career with a well‐respected Australian manufacturer?
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If so, this could be the opportunity for you.
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Join one of Australia's leading family-owned manufacturers and become an integral part of our Townsville team. We are seeking a proactive and organised Branch Administrator who thrives in a fast‐paced workplace and is passionate about delivering exceptional customer service.
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About G. James
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G. James Glass and Aluminium is a leading Australian family-owned company, employing over 1,800 people nationwide. We are known for quality, stability, and a strong commitment to developing our people.
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About The Role
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As our Branch Administrator, you will play a key role in supporting daily operations within the Windows & Doors division. You will provide essential administrative, project, and customer service support to ensure smooth workflow across sales, production, and project teams. Your responsibilities will include:
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Coordinating day‐to‐day administrative tasks, managing branch emails/voicemails, and supporting managers with documentation and compliance requirements.
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Creating and maintaining project files, entering project data into EBS, and assisting with progress claims, billing, variations, and reporting.
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Providing frontline customer service including phone, counter, and email enquiries, along with processing sales orders, payments, and customer paperwork.
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Raising purchase orders, receipting goods, monitoring supplier deliveries,



and managing internal and external purchasing tasks.
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Generating and reviewing a variety of operational, sales, and project reports to support branch performance and end‐of‐month requirements.
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Assisting with logistics coordination, including delivery scheduling, dispatch preparation, and resolving shipping or account‐related issues.
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Skills
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Minimum 3 years' experience in administration or business support
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Experience as an Assistant or in a high‐level admin role within an industrial or manufacturing environment
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Strong interpersonal and stakeholder communication skills
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Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
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Experience using an ERP system (highly regarded)
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A quick learner with strong systems and process capability
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Why Join Us?
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Competitive salary package aligned with your experience
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Full‐time, permanent position - immediate start available
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7% BUPA health insurance discount
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Free on‐site parking
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Supportive team and strong safety culture
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Career advancement opportunities across the G.James Group
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Excellent job security with an Australian family‐owned manufacturer
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Note: Successful candidates will undergo a pre‐employment medical, including drug and alcohol screening.
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G.James is an equal opportunity employer.
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Learn more at
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Be part of a true Australian success story - celebrating 109 years in ****!
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No agency applications will be accepted.

📌 Branch Administrator (Townsville)
🏢 G.James Group
📍 Townsville