Job Description
Doolans Group is a manufacturer and supplier of custom-made security doors, window screens, gates and related home improvement products.
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This role will work across both of our business units:
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Defendoor, our wholesale and reseller business
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About the Role
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We are seeking an organised Customer Service & Administration Coordinator to support the day-to-day operation of our office, in Redhead - Newcastle NSW.
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This is a part-time role, initially working approximately four to five hours per day. There will be opportunities to increase hours, including up to full-time hours during peak periods, depending on business requirements and the successful applicant's availability.
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Key Responsibilities
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We're looking for someone who is reliable, organised and comfortable taking ownership of their work. The role may include but is not limited to the following:
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Customer Service and Sales Support
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Answer incoming phone calls and respond to customer and reseller enquiries.
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Assist customers with product questions, quoting requirements and general order enquiries.
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Respond to quote requests and customer questions received by phone and email.
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Assist walk-in customers and ensure they receive a professional and welcoming experience.
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Communicate with customers, resellers and other stakeholders regarding orders, deliveries and product information.
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Assist with preparing quotes, invoices and other customer documentation as required.
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Front Office Administration
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Manage the day-to-day operation of the front office and assist any walk in enquiries
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Ensure the reception, customer and office areas remain tidy and presentable.
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Deliveries and Scheduling
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Coordinate the weekly delivery schedule.
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Prepare and maintain delivery driver rosters.
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Communicate delivery requirements and schedule changes with drivers, customers and internal team members.
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Help ensure deliveries are planned efficiently and customers receive appropriate updates.
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Stock Coordination
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Monitor stock levels and identify items that need to be replenished.
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Place stock orders with suppliers as required.
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Maintain accurate stock and purchasing records.
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Skills and Experience
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Previous experience in customer service, administration or a similar office-based role.
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Strong administrative and organisational skills.
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Excellent attention to detail and accuracy.
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Confident and professional phone manner.
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Ability to build positive rapport with customers, resellers, suppliers and team members.
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Strong written communication skills, including the ability to prepare clear and professional emails.
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Ability to manage multiple tasks, prioritise and deadlines at the same time.
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Confidence using computer systems and learning new software.
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Experience using Xero will be highly regarded.
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Experience using Zoho Desk or a similar CRM will be highly regarded.
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You'll be joining a small growing local business where you can genuinely become an important part of the team.
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The role offers plenty of variety, the opportunity to work across two different business channels and scope to take on greater responsibility as you become familiar with the business.
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Our office and manufacturing facility is based in Redhead, Newcastle, just minutes from the beach.
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If you're organised, enjoy working with people and are looking for a wide-ranging customer service and administration role within a friendly local team, we'd love to hear from you.

📌 Customer Service & Administration Coordinator (New South Wales)
🏢 Doolans Group
📍 New South Wales