Job Description
Outstanding call centres aren't built by chance—they're built by exceptional leaders.
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At OneCorp, we're looking for a Call Centre Manager who can build a high-performing appointment setting team, coach people to achieve their potential and create a culture where accountability, energy and continuous improvement drive outstanding results.
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This is an opportunity to lead one of the most important departments in our business. Every client journey starts with your team, making your leadership a direct contributor to the growth and success of OneCorp.
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Whether you're an experienced Call Centre Manager or an ambitious Team Leader ready to step into your first management role, this is your opportunity to take ownership of a department and make a real impact.
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$95,000 + Super + Uncapped Performance Commission
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About OneCorp
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OneCorp is an education and coaching business that helps everyday Australians understand how property can be used to build long-term wealth.
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Our clients don't come to us to buy property—they come to us to gain clarity, confidence and a strategy before making any decisions. We educate first, helping clients understand what's possible before they commit to a path.
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Your Role
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As Call Centre Manager, you'll be responsible for the overall performance, development and success of the Appointment Setting department.
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You'll lead from the front, coaching your team, improving performance, recruiting top talent and creating an environment where people enjoy coming to work and achieving great results.
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Working closely with the CEO, you'll have genuine ownership of your department and the opportunity to influence how it continues to grow.
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Key Responsibilities
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Lead, coach and develop a high-performing Appointment Setting team.
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Recruit, onboard and train recent team members.
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Monitor team performance, KPIs and appointment quality.
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Conduct call coaching, quality assurance and one-on-one development sessions.
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Drive team engagement, accountability and performance.
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Improve call centre processes, systems and operational efficiency.
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Analyse reporting and performance data to identify opportunities for improvement.
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Work closely with the CEO to achieve business growth objectives.
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Ensure every client interaction reflects the OneCorp standard of excellence.
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About You
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You're passionate about developing people and know that strong performance comes from consistent coaching, clear expectations and great leadership.
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You'll ideally bring:
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Experience leading or supervising a call centre, appointment setting or inside sales team.
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Strong coaching and people development skills.
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A proven ability to improve team performance and achieve KPIs.
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Confidence managing performance conversations and creating accountability.
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Excellent communication and organisational skills.
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A proactive, solutions-focused mindset.
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A genuine desire to build a high-performing team.
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Property or financial services experience is an advantage, but not essential.
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Why Join OneCorp?
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We're building a business where high performers are recognised, rewarded and given the opportunity to grow.
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In return, you'll receive:
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$95,000 + Super + Uncapped Performance Commission
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Genuine ownership of your department.
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Direct mentoring from the CEO.
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Clear opportunities for career progression.
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Modern systems, AI-powered technology and streamlined processes.
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A supportive, ambitious and high-performing team culture.
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Ready to Lead?
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If you're ready to build a team, develop people and be rewarded for the success of those you lead, we'd love to hear from you.
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Our numbers-first approach creates a customised plan to transform your future and achieve financial freedom with expert guidance every step of the way.
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Our numbers-first approach creates a customised plan to transform your future and achieve financial freedom with expert guidance every step of the way.

📌 Call Centre Manager (Victoria)
🏢 OneCorp
📍 Victoria