Job Description
We are seeking an experienced and motivated Venue Manager to oversee the daily operations of our café and restaurant. This is a hands-on leadership role responsible for ensuring exceptional customer experiences, strong financial performance, and the smooth operation of both front and back of house.
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Working closely with supervisors, chefs, kitchen teams and front-of-house staff, you will lead by example, drive operational excellence and foster a positive, high-performing workplace culture.
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Key Responsibilities
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Lead the day-to-day operations of the café and restaurant, ensuring efficient and profitable service.
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Manage, coach and develop supervisors and team members across front and back of house.
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Prepare and manage staff rosters within approved labour budgets.
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Monitor sales, labour costs, food costs and key performance indicators to maximise profitability.
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Ensure exceptional customer service standards are consistently delivered.
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Oversee food quality, presentation and service standards.
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Ensure compliance with food safety, workplace health and safety, liquor licensing and company policies.
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Manage recruitment, training and performance management of venue employees.
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Conduct regular operational inspections and implement continuous improvement initiatives.
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Coordinate ordering, inventory management, stock control and waste reduction.
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Investigate and resolve customer complaints professionally and efficiently.
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Work collaboratively with kitchen leadership to ensure seamless service between front and back of house.
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Manage maintenance requests and ensure equipment and facilities remain secure and operational.
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Drive local marketing initiatives and venue promotions where required.
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Ensure the venue is presented to a consistently high standard of cleanliness, organisation and visual presentation.
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Skills & Experience
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Minimum 2 years' experience managing a busy café, restaurant or hospitality venue.
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Proven experience leading large hospitality teams.
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Strong knowledge of food and beverage operations.
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Experience preparing rosters and managing labour budgets.
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Sound understanding of food safety, workplace health and safety and hospitality compliance.
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Strong leadership, coaching and performance management skills.
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Excellent communication and conflict resolution abilities.
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Financial management experience, including sales reporting, labour control and stock management.
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Ability to thrive in a fast-paced, customer-focused environment.
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Availability to work weekends, evenings and public holidays as required.
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Why Join Us?
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We believe great venues are built by great leaders. As our Venue Manager, you'll have the opportunity to shape the customer experience, develop your team and make a real impact on business performance.
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What We Offer
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Career development and progression opportunities.
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A supportive leadership team.
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Ongoing training and professional development.
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The opportunity to lead a passionate and dedicated team.
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Staff discounts and employee benefits (where applicable).
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A workplace culture built on teamwork, accountability and continuous improvement.
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📌 Venue Manager (Townsville)
🏢 Rgit Australia
📍 Townsville