Job Description
Our client is a global, AI-powered GovTech SaaS vendor undergoing continued expansion across ANZ, North America & EMEA.
n
Backed by private investment and with a clear global growth strategy, the business is continuing to invest across its GTM organisation, with Customer Success playing a critical role in driving adoption, retention and long-term customer value.
n
CherryPeople has been engaged on an exclusive basis to support this ongoing global GTM build across Sales, Account Management, Customer Success and Onboarding.
n
The Chance
n
This is a hands-on Customer Success Manager role responsible for managing an established portfolio of government customers across ANZ.
n
You'll own the customer relationship post-sale, helping customers get maximum value from the platform while driving adoption, engagement and retention across your portfolio.
n
It's a high-volume Customer Success environment, so you'll need to be comfortable managing a sizeable customer base while still building meaningful relationships and understanding the different stakeholders, priorities and challenges that exist within government.
n
You will:
n
n
Own and manage an established portfolio of customers across ANZ
n
Drive product adoption, engagement and long-term customer value
n
Build strong relationships across government and public-sector stakeholders
n
Lead QBRs, customer meetings and success planning
n
Monitor customer health and proactively identify churn or renewal risk
n
Identify potential growth opportunities and partner with Account Management on expansion
n
Work cross-functionally with Account Management, Product, Support and Onboarding
n




Advocate internally for customers and ensure feedback reaches the right teams
n
Manage multiple customer priorities in a quick-moving SaaS environment
n
Use customer data, product usage and AI-enabled tools to improve engagement & account planning
n
n
The Benefits
n
You'll be joining a growing global SaaS business where Customer Success is a critical part of the wider GTM function.
n
They offer:
n
n
Competitive base salary + super
n
Performance-based bonus
n
True flexible working
n
Health, Vision, Life, Dental, Wellness perks
n
Generous parental leave & annual leave
n
Genuine career development as the global GTM team continues to scale
n
n
The Requirements
n
We're looking for a customer-focused SaaS professional who can combine strong relationship management with the organisation and discipline required to manage a sizeable portfolio.
n
You'll likely bring:
n
n
2+ years' experience in SaaS Customer Success or a similar post-sales role
n
Experience managing a portfolio of customers and recurring revenue
n
Strong understanding of adoption, retention, customer health and renewal management
n
Confidence running QBRs and engaging multiple customer stakeholders
n
Strong organisational skills and the ability to manage a high volume of customer activity
n
A proactive approach to identifying and managing customer risk
n
Strong cross-functional collaboration across Sales, Product, Support and other GTM teams
n
Experience working with Public Sector or other complex stakeholder environments
n
An interest in using AI and technology to improve productivity and customer outcomes
n

📌 Customer Success Manager (Queensland)
🏢 CherryPeople
📍 Queensland