Job Description
We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our team at Quality Hotel Robertson Gardens.
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Reporting to the Food & Beverage Manager, you will play a key role in the day-to-day management of our restaurant, bar, room service, conferences, weddings, and events operations. As the second-in-charge of the department, you will lead service teams, ensure exceptional guest experiences, drive operational excellence, and assist in the commercial success of the Food & Beverage division.
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This is a hands-on leadership role that combines floor supervision, team development, guest engagement, and operational coordination.
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About the Role
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We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our team at Quality Hotel Robertson Gardens.
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Reporting to the Food & Beverage Manager, you will play a key role in the day-to-day management of our restaurant, bar, room service, conferences, weddings, and events operations. As the second-in-charge of the department, you will lead service teams, ensure exceptional guest experiences, drive operational excellence, and assist in the commercial success of the Food & Beverage division.
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This is a hands-on leadership role that combines floor supervision, team development, guest engagement, and operational coordination.
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Key Responsibilities
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Operations & Service Delivery
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Lead daily Food & Beverage operations across the restaurant, bar, room service, and functions.
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Maintain exceptional service standards and guest satisfaction across all outlets.
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Act as the Food & Beverage Manager's representative in their absence.
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Coordinate service delivery between front and back of house teams.
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Resolve guest enquiries and complaints professionally and effectively.
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Monitor service quality and implement continuous improvements.
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Functions & Events
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Assist in the planning and execution of conferences, weddings, private functions, and corporate events.
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Supervise event service to ensure seamless delivery and client satisfaction.
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Coordinate staffing, room setups, run sheets, and operational requirements for events.
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Build strong relationships with clients and guests to enhance the event experience.
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Team Leadership
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Lead, motivate, and supervise Food & Beverage team members across all service areas.
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Assist with recruitment, onboarding, training, and performance development.
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Foster a positive, professional, and collaborative team culture.
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Conduct shift briefings and provide ongoing coaching and support.
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Financial & Administrative
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Support departmental revenue growth through upselling and promotional initiatives.
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Assist with rostering, labour management, and productivity targets.
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Monitor stock control, ordering, stocktakes, and inventory levels.
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Reconcile daily takings and ensure accurate POS and account charging procedures.
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Complete operational reports, shift handovers, and administrative tasks.
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Compliance & Safety
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Ensure compliance with RSA requirements, food safety regulations, and workplace health and safety standards.
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Maintain all hotel and brand standards.
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Promote a safe working setting and ensure correct operational procedures are followed.
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About You
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Previous experience in a Food & Beverage Supervisor, Duty Manager, or Assistant Manager position.
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Strong leadership skills with the ability to motivate and develop teams.
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Experience within restaurant, bar, conference, wedding, and event operations.
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Excellent communication, organisational, and problem-solving skills.
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Strong attention to detail and ability to multitask in a fast-paced environment.
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Knowledge of stock control, labour management, and venue operations.
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Current RSA Certificate (essential).
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Approved Manager Licence or willingness to obtain one (highly regarded).
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Experience with hotel POS and property management systems is advantageous.
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Available to work a flexible roster across 7 days, including evenings, weekends, and public holidays.
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📌 Assistant Food & Beverage Manager (Queensland)
🏢 Quality Hotel Robertson Gardens
📍 Queensland