Job Description
Rozelle, New South Wales ****, Australia
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Full-time Permanent Entry Level
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Posted 19 Aug ****
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Description
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Position Overview
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The Claims Administrator at Bentino, plays a vital role in supporting the smooth operation of the company's claims management process and maintaining exceptional client relationships.
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This position is responsible for coordinating communication between clients, trades, and internal teams, managing documentation and portals, and ensuring service delivery meets internal KPIs, SLAs, and compliance standards.
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The Claims Administrator will demonstrate robust administrative, communication, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment particularly in storm season.
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Key Responsibilities
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Receive incoming calls and direct them to appropriate staff promptly and professionally.
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Meet and greet clients and assist with general enquiries.
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Manage and maintain client portals and ensure accurate information is recorded.
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Assign trades for emergency make-safe work and liaise with them as required.
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Schedule Estimators and Project Managers for appointments, ensuring alignment with KPIs and SLAs.
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Process incoming and outgoing correspondence, including mail and emails. Organise phone bookings for quotes and make-safe activities as part of project scheduling.
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Review and interpret data to take appropriate actions.
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Maintain accurate and up-to-date information systems and databases. Follow up on subcontractor documentation, including insurance and licence renewals.




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Provide general administrative support as directed by the Director, General Manager, or Project Manager.
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Promote and model a positive workplace culture consistent with company values.
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Act as the primary point of contact for clients, providing a high level of customer service.
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Manage multiple shared inboxes and handle client communications promptly.
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Handle inbound calls with professionalism and a client-centric approach.
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Apply for relevant insurance such as HBCF or similar on behalf of clients.
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Build and maintain strong, long-term relationships with clients.
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Understand and anticipate client needs and expectations.
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Address and resolve client concerns or complaints efficiently.
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Ensure services meet agreed standards, KPIs, and SLAs. Collaborate with internal teams (operations, sales, finance, etc.) to ensure service quality and efficiency.
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Monitor and report on client feedback and service performance.
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Identify and implement opportunities for service improvement.
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Organise and lead client meetings, reviews, or status updates.
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Mediate and resolve conflicts between clients and internal teams as needed.
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Identify opportunities for upselling or cross-selling additional services. Assist with contract renewals, compliance, and negotiations.
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Maintain accurate and complete records of all client interactions.
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Ensure adherence to company policies, industry regulations, and compliance standards.
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Qualifications, Skills and Experience
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Minimum 2–3 years' experience in administration, client services, or insurance claims management (preferred).
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Experience in construction, insurance repair, or related industries highly regarded.
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Knowledge of HBCF or similar insurance processes desirable.
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Relevant qualifications in Business Administration, Customer Service, or related field (advantageous).
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Strong organisational and time management skills.
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Excellent written and verbal communication abilities.
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High attention to detail and accuracy.
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Customer-focused with a professional and empathetic manner.
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Proficiency in Microsoft Office Suite and client management systems.
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Ability to multitask and work under pressure.
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Strong problem-solving and decision-making skills
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Core Values
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Integrity Honest and transparent communication in all interactions.
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Accountability Taking ownership of responsibilities and outcomes.
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Safety Commitment to a zero-harm workplace culture.
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Excellence Continuous pursuit of quality and efficiency in all project deliverables.
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Collaboration Building strong relationships across teams, clients, and stakeholders.

📌 Claims Administrator (New South Wales)
🏢 Rgit Australia
📍 New South Wales