JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
As the Concierge for a leading Financial Services client, you are the first point of contact for visitors on site. You are responsible for delivering a high-quality, skilled lobby and visitor experience while coordinating day-to-day front-of-house operations. The role manages a broad range of workplace support activities (visitor management, meeting support coordination, service requests triage, communications, and vendor/interface coordination) and resolves non-routine enquiries using judgement within site and client procedures. Flexibility working in shifts to cover hours; Shared role covering 2 shifts and the hours are 8am to 4pm and 10am to 6pm.
Front-of-house experience and service delivery
Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees.
Always represent the client and JLL brand professionally within a high-profile multinational corporate (MNC) environment.
Manage visitor arrivals and registrations through the Visitor Management System (EMS).
Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
Respond to enquiries and provide workplace assistance to staff and visitors.
Visitor management and hosting
Coordinate visitor pre-arrivals (where required), meeting host notifications, and on-arrival logistics.
Maintain accurate visitor logs and support compliance requirements aligned to site processes.
Workplace coordination and service requests
Act as a central point of contact for workplace support queries (facilities/service requests, wayfinding, meeting room support coordination, amenities queries).
Triage issues, coordinate with relevant teams/providers,



and follow through to closure to protect service quality and timeliness.
Security Access and Badge Management
Manage security access processes including issuing, programming, auditing, and reconciling staff, visitor, and contractor access cards, while maintaining accurate records and supporting onboarding, offboarding, compliance, and reporting requirements.
Build effective relationships with client stakeholders and internal teams
Deliver a professional workplace and front-of-house experience within a corporate financial services environment.
Coordinate visitor management through EMS, maintain reception and foyer standards, and respond to workplace enquiries and support requests professionally and efficiently.
Work Safety and Emergency Support
Support workplace health, safety, and security practices by maintaining awareness of site risks, escalating issues appropriately, and assisting with emergency response, incident management, and evacuation procedures.
Monitor and report building or security concerns to the Facilities Management team while delivering a professional front-of-house experience through visitor management, workplace assistance, and maintaining reception and foyer standards in line with site procedures.
Administrative and Operational Support
Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees.
Manage visitor arrivals and registrations through the Visitor Management System (EMS).
Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
Respond to enquiries and provide workplace assistance to staff and visitors.
Technology and Systems
Use workplace technologies and systems to manage visitor access, reporting, and service requests efficiently.
Support adoption of workplace tools and digital processes.
Maintain data accuracy across workplace management systems.
Operational standards, reporting, and continuous improvement
Maintain front-of-house procedures, checklists, and daily/weekly logs (e.g., handovers, incidents, service follow-ups).
Identify recurring issues and recommend minor process/system improvements to improve team effectiveness and service consistency.
Quality, compliance, and confidentiality
Follow site policies for security, safety, privacy, and confidentiality; handle sensitive information appropriately.
Support incident response procedures as required (within training and site protocols).




Team guidance
Provide guidance and on-the-job support to new or entry-level team members; assist with training on procedures and service standards.
Sound like you?
Strong interpersonal and relationship-building skills, with the ability to establish trust and communicate confidently in a fast-paced, team-oriented environment.
Professional and diplomatic approach when engaging with clients, contractors, and internal stakeholders.
Ability to represent and maintain a professional, polished, and courteous profile within a high-profile multinational corporate environment.
Strong problem-solving skills with the ability to remain calm and solutions-focused under pressure.
Adaptable and eager to learn new systems, technologies, and ways of working within an evolving workplace environment.
Clear and effective verbal communication skills.
Ability to manage multiple tasks and competing priorities while maintaining attention to detail.
Demonstrates professionalism, discretion, and a strong commitment to ethics and integrity at all times.
Benefits
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Job reference number ABREQ******
Location: On-site –Melbourne, VIC
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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📌 Concierge (Melbourne)
🏢 Jll
📍 Melbourne