Job Description
At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
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Role Overview
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Develop and implement effective processes to support high-quality programme delivery
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Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
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Act as the escalation point for complex programme and learner-related challenges
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Collaborate with learner support teams to ensure excellent participant outcomes
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Coordinate facilitators and mentors to ensure successful programme delivery
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Support the recruitment, onboarding, engagement, and retention of facilitators
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Monitor programme performance and analyse operational data to identify improvements
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Build and maintain strong relationships with key stakeholders and programme partners
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Work collaboratively across teams to achieve delivery objectives and shared outcomes
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Identify, prioritise, and manage operational risks throughout programme delivery
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Contribute to the development of scalable systems, processes, and operational assets
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Represent programme needs and stakeholder feedback in planning and operational discussions
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Requirements
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Demonstrated experience managing programme delivery within higher education,



professional learning, training, or related environments
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Experience leading and developing multidisciplinary teams
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Strong operational management and process improvement capabilities
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Demonstrated ability to resolve complex challenges and manage escalations effectively
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Experience working with mentors, facilitators, coaches, or learner support professionals
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Robust stakeholder management and relationship-building skills
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Excellent analytical, reporting, and decision‐making abilities
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Ability to identify and manage operational risks proactively
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Strong communication and collaboration skills across diverse stakeholder groups
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Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
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Ability to work effectively in fast‐paced and evolving environments
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Experience balancing quality outcomes with commercial and operational objectives
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Benefits
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Collaborative, people‐centred performance culture
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Opportunities to grow in a fast‐paced environment
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Exposure to innovative learning and development programmes
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Opportunity to contribute to meaningful learner and career outcomes
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Our Recruitment Process
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Throughout every stage, we value clear communication, respectful engagement and timely feedback.

📌 Digital Learning Delivery Manager (Course Delivery, Edtech) (Canberra)
🏢 peopleworth
📍 Canberra