Job Description
SA Water Alliance | Service Stream | South Australia
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Are you passionate about building strong relationships, driving meaningful community engagement, and delivering exceptional customer experiences?
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Service Stream is seeking an experienced Community & Stakeholder Manager to play a key role within our SA Water operations. This is an exciting opportunity for a communications and engagement professional who thrives on connecting people, managing stakeholder relationships, and influencing positive outcomes across a diverse range of internal and external audiences.
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In this pivotal leadership role, you'll work closely with SA Water, customers, community groups, and operational teams to ensure engagement strategies are effectively delivered and communication remains clear, timely, and impactful.
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What You'll Be Doing
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As the Community & Stakeholder Manager, you'll lead the development and execution of customer, stakeholder, community, and employee engagement initiatives across the contract. Your responsibilities will include:
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Developing and implementing community and stakeholder engagement strategies and plans.
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Building trusted relationships with SA Water, customers, local communities, and internal teams.
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Leading communication initiatives that support operational delivery and customer satisfaction.
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Managing stakeholder issues, complaints, and escalations to achieve positive outcomes.
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Driving employee engagement and internal communications activities.
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Supporting media and communication responses in collaboration with SA Water.




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Leading and developing team members while fostering a strong "One Team" culture.
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What We're Looking For
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We're seeking a collaborative and influential professional with a strong background in stakeholder engagement and communications, ideally within infrastructure, utilities, water, or a related industry.
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You'll bring:
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5+ years' experience in community and stakeholder engagement.
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Solid experience managing both internal and external communications.
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A proven ability to build relationships and influence diverse stakeholder groups.
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Exceptional written and verbal communication skills.
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Experience in conflict resolution, negotiation, and change management.
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A tertiary qualification in Communications or a related discipline.
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A current driver's licence.
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Why Join Service Stream?
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At Service Stream, our people are at the heart of everything we do. You'll be joining a business that values collaboration, accountability, safety, and inclusion while delivering essential services to communities across Australia.
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Our values guide the way we work:
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Safety – We care about our people, customers, and communities.
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Delivery – We do what we say we'll do.
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People – We foster an inclusive and supportive environment.
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Accountability – We take ownership of the outcomes we deliver.
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If you're an engaging relationship-builder who enjoys creating meaningful connections and driving positive stakeholder experiences, we'd love to hear from you.

📌 Community & Stakeholder Manager (South Australia)
🏢 Service Stream
📍 South Australia