28 Aug
|
National Australia Bank
|
Melbourne
28 Aug
National Australia Bank
Melbourne
National Australia Bank in Melbourne seeks a Lead, NAB Resolve Triage (NRT) to develop strategy for complaint management and lead the NAB Resolve Triage team under a 12-month fixed-term contract. You will drive root-cause analysis, ensure RG271 compliance, and partner with the NAB Resolve and Customer Services Team to deliver consistent, fair outcomes for customers.
This role requires deep regulatory knowledge, strategic thinking and collaboration across divisions to deliver fair customer
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📌 Lead, Customer Complaints & Resolve Triage (Melbourne)
🏢 National Australia Bank
📍 Melbourne