Job Description
The Brisbane Airport Hotels Group is seeking a Full-Time Front Office Manager to lead our Front Office team and maintain our high standards of guest service and operational excellence.
n
Reporting directly to the Hotel Manager – Rooms Division, thisrole would suit a strong and energised individual to leadour front officeteam to excellence by delivering a positive guest experience.
n
Key Responsibilities Include:
n
Management of the hotel Front Office operation to achieve a reputation as a market leader
n
The achievement of guest satisfaction targets and team member satisfaction goals.
n
Developing and training team members with a strong focus on customer service.
n
To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.
n
Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.
n
Operation of an effective night audit function in conjunction with the Financial Controller.
n
Ensure public areas are clean and well presented with regular monitoring
n
Providing management support and presence visible on Front Desk and in the lobby during key service times.
n
Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.
n
Ensure Front Office monthly KPI's are met.
n
To besuccessful in this role, youMUST have:
n
Proven experience in similar positions within a hotel / resort environment.
n
Self-motivated and a genuine passion for hospitality and customer service.
n
Experience in rostering and wage control.
n




Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.
n
Proven experience supervising and trainingstaff.
n
Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.
n
Be well presented, with an eye for detail and positive organisational skills.
n
The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.
n
The ability to review daily arrivals to ensure proper handling of VIP's, return guests and groups.
n
Excellent computer system skills including working knowledge of Opera or Opera Cloud.
n
We thank all interested parties in advance for their application, however only successful applicants will be contacted.
n
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.
n
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.
n
What can I earn as a Front Office Manager

📌 Front Office Manager - Ibis/Pullman Hotel Brisbane Airport (Queensland)
🏢 Brisbane Airport Hotels Group
📍 Queensland