Customer Service Representative - Call Centre
Customer Service | Rydalmere, NSW
About us
Rheem is a global manufacturer of heating, cooling and waterheating equipment, we're innovating new ways to deliver a greatcustomer experience while saving energy, water and supporting amore sustainable future.
At Rheem, we believe that great work begins with great values.We listen to understand, contribute respectfully, think creativelyand act with responsibility.
These principles guide everything wedo, and we're looking for people who share them.
Join Rheem and help shape the future of products that impactpeople's lives every day!
Work for an Iconic Australian Company
Join a great supportive team
Salary packaging and staff discounts
Subsidised canteen & onsite barista
Hybrid working arrangements between home and Rydalmereoffice
Free on-site parking
The Role
An chance has become available for a Customer ServiceRepresentative to join our Rydalmere After-Sales Service CallCentre team.




Your role would be to provide our customers withoutstanding customer service over the phone and through email asthe first point of contact.
You will:
Determine the assistance required by the customer and lodgea service request if it is determined necessary.
Provide customers with verbal quotes for water heaterinstallations.
Advise customers on installation dates, service calls andgeneral service matters.
Liaise with internal stakeholders including planning roomteam members.
Ensure company policies and procedures are adhered to.
About you
To be successful it is
essential
you havesimilar customer service experience within an inbound contactcentre.
In addition, you will:
Enjoy and be effective working in a team.
Have experience in dealing with and resolving issues forcustomers.
Have excellent communication skills, both written andverbal.
Have a high attention to detail.
Have a proactive approach and a positive attitude.
Experience with SAP C4C is strongly desirable.
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📌 Customer Service Representative - Call Centre (New South Wales)
🏢 Rheem Manufacturing
📍 New South Wales