Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
*****
About Us
The Department of Government Services (DGS) wasestablishedon 1 January **** to improveeveryone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.
The Onboarding Business Partner X2,is responsibleforbuilding andmaintainingstrong, strategic relationships with key clients and stakeholders to support the effective delivery of government services and programs.
Key Accountabilities
Onboarding -support departments in onboardingonto DGS shared services,includingworking closely with the onboarding teamsto ensure client requirements are consideredand resolve issues to ensurea positivecustomer experience.
Liaise with departments that DGSdeliversservices to,identifyingopportunities to further improve services and gauge client satisfaction. Work with the operations services areasandGovernment services policyand strategy teamsto share departmental feedback and drive service improvement.
Drive a customer-focused onboarding process, working with policy teams and departments to transition services effectively.
Identifyand resolve onboarding issues, assessroadmapand cost impacts,



and provide recommendations to senior leadership.
About You
To be successful in this role, you will need topossessthe followingattributes:
Strong strategic planning and business planning skills aligned with organisational frameworks and long-term goals.
Thought leadership in onboarding, with the ability to assess broader risks,contextand stakeholder needs.
Strong senior stakeholder engagement and relationship management skills.
Experience preparing clear,executive levelreports and materials to supportdecision‐makingand confidence in service delivery.
Focus on addressing systemic issues and delivering sustainable, long-term outcomes.
We have two permanent roles available and areonly open to applicants with relevant rights to work in Australia.
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/Recent Zealand citizen or an Australian Permanent Resident.
Preferred applicants will be required to undertake pre‐employment screening.
DGS actively promotes diversity, inclusion and an equal chance workplace.
We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
All roles at DGS can be worked flexibly, however it may differ from role to role.
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📌 Onboarding Business Partner (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne