Job Description
Position Overview
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We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.
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This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.
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What you will do
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Schedule and coordinate service technicians and subcontractors across daily service activities
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Manage customer communication including ETA updates, attendance notifications and scheduling changes
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Prioritise urgent, safety-related and customer-critical work orders
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Support Field Managers with administrative coordination and reporting activities
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Monitor work order progress and maintain accurate updates within service management systems
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What we require
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Previous experience in scheduling, coordination or service administration within a service-based environment
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Strong customer service and stakeholder communication skills
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Intermediate to advanced Microsoft Excel skills essential
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Ability to prioritise workloads and manage competing demands in a fast-paced environment
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High attention to detail and solid organisational skills
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What we prefer
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Experience using Salesforce or similar customer relationship management (CRM) systems preferred
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Exposure to scheduling or workforce management systems
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Experience coordinating subcontractors or technicians highly regarded
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What we offer
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Access to discounted Health Insurance
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ABC values awards
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Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
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WhereFit membership offering discounts on gyms, apparel and more
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Who we are
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We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
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With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
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At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

📌 Service Scheduler (Townsville)
🏢 Dormakaba International Holding
📍 Townsville