Job Description
This is a hands-on hybrid role that combines leadership of the internal sales / customer service function with direct ownership of the quoting and sales pipeline, alongside a robust mandate to review and improve the processes that support both.
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The role is deliberately balanced and adaptable: the successful candidate will move between quoting, pipeline management, internal sales leadership, and process improvement as demands dictate, rather than working to a fixed split. On any given day the priority may be pricing a tender-critical quotation, driving follow-up on the open pipeline, leading the customer service team through a busy order period, or identifying and implementing improvements to customer service.
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Key responsibilities
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Prepare accurate, well-presented quotations for technical insulation supply across industrial, commercial, marine and resources projects, including take-offs from drawings and specifications where required.
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Price quotations within company margin guidelines, applying freight, fabrication and packaging costs correctly.
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Manage quote turnaround times to agreed service standards and prioritise high-value and tender-critical enquiries.
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Liaise with suppliers on availability, lead times and buy pricing to support quotation accuracy.
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Maintain complete and accurate customer records in ERP/CRM.
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Manage quotation pipeline end-to-end: ensure every quote is followed up under the company's structured follow-up procedures, and that outcomes (won / lost / no decision) are captured.
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Drive quote conversion as a primary KPI — identify stalled opportunities, re-engage customers, and escal**ate** strategic opportunities to the Managing Director.
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Monitor open sales orders and coordinate drawdown follow-ups on standing orders with key accounts.
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Produce weekly pipeline and sales activity reporting as input to the weekly management meeting, including headline sales, pipeline value, conversion rates and follow-up coverage.
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Lead, roster and develop a small customer service team across on-site, remote and part-time arrangements, setting clear daily priorities and service standards and improvements.
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About you
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Demonstrated experience in an internal sales, estimating or sales office leadership role within building products, industrial supplies, or a related technical distribution / wholesale environment.
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Proven ability to prepare and price quotations for technical products, including interpreting specifications and managing margin.
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Track record of managing a sales pipeline with follow-up and measurable conversion outcomes.
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Experience leading or supervising a small team, including remote staff.
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Strong ERP/CRM literacy.
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Commercially sharp, organised, and comfortable being accountable for numbers.
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Knowledge of insulation, HVAC, fire protection, or mechanical building services products (desirable).
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Experience with take-offs from construction drawings (desirable).
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Exposure to tendering into commercial, industrial or resources projects (desirable).
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About us
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Specialist technical insulation distributor , supplying insulation systems into the industrial, marine, commercial, resources and defence sectors including in-house CNC fabrication.
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A senior, visible role reporting directly to the Managing Director with genuine influence over how the sales function is built.
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A profitable, growing business with national expansion underway and tier-1 project credentials.
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Autonomy and accountability — the role has room to grow into a broader sales leadership position as the business scales.

📌 Customer Service Team Leader (Western Australia)
🏢 Nameless
📍 Western Australia