Maintain and develop personal relationships with key and senior client contacts internally and externally.
Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C;'s service offering.
Ability to engage effectively at the C-suite level with SS&C; clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
Drive and lead capability workshops with clients through a deep understanding of SS&C;'s products, services, and technologies and how these can add value to a client's business.
Lead all commercial and contractual relationships for clients.
Work with our clients and SS&C; teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
Senior point of contact for escalations and owns the resolution process from beginning to end.
Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
Requirements
5+ Year's client relationship management experience.




Proven financial and numerical skills are a must.
Deep understanding of P&L; and revenue forecasting.
Understanding of the fund management industry in Australia and front, middle and back-office operations.
Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers.
A valuable understanding of the client service model, business strategy, structure, and product offering.
Excellent Communication skills.
Good analytical skills.
Good verbal reasoning and numeric skills.
Core Competencies
Demonstrates extensive client relationship management experience, with a strong focus on financial and numerical skills, P&L; understanding, and knowledge of the fund management industry.
Capable of driving process improvements and ensuring customer satisfaction through effective communication and analytical abilities.
Highest-signal resume keywords
Client Relationship Management
Financial And Numerical Skills
P&L; Understanding
Fund Management Industry Knowledge
Excellent Communication Skills
ATS Optimization Keywords
Hard Skills
Revenue Forecasting
Transfer Agency Knowledge
Fund Administration Knowledge
Fund Accounting
Analytical Skills
Soft Skills
Communication Skills
Verbal Reasoning
Industry Keywords
Front Office Operations
Middle Office Operations
Back Office Operations
Client Service Model
Business Strategy
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📌 Relationship Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne