Investigation Officer *******a) - Ombudsman Tasmania
Department of Justice
Ombudsman Tasmania
Office of the Ombudsman
Applications must be submitted by Sunday 06 September, *******:55 PM
Sunday 6 September, *******:55 PM AEST
Award/Classification:
General Stream Band 5 - Tasmanian State Service Award
$103,290 to $108,307 per annum
Employment type:
Fixed-term, full-time
Region:
South
Location:
Hobart
The position contributes to the effective operation of the Office of the Ombudsman and Health Complaints Commissioner by assessing and resolving complaints, undertaking inquiries and assisting with investigations and reviews.The position may work across the Ombudsman, Right to Information, Health Complaints and Energy Ombudsman functions in response to operational priorities.
We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability.
If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.
Talk to us about how this could work for you.
Period of Appointment
Fixed-term until 30 June ****
Hours per fortnight
***** hours per fortnight- flexible options available.
Duties
Assist the Ombudsman and Health Complaints Commissioner in the fulfilment of their responsibilities under the Ombudsman Act ****,



Right to Information Act ****, Health Complaints Act ****, Energy Ombudsman Act **** and other legislation as required.
Assess enquiries, applications and complaints to determine jurisdiction, issues, risks and the appropriate course of action.
Resolve matters, where appropriate, through communication, negotiation and early resolution.
Assist with investigations, conciliations and external reviews by gathering evidence, analysing material, complying with procedural fairness and legal requirements.
Prepare clear correspondence, reports, advice and draft decisions in accordance with legislation and office procedures.
Advise complainants, applicants, public authorities, service providers, energy entities and other stakeholders about matters within the Ombudsman and Health Complaints Commissioner's jurisdiction and processes.
Identify systemic issues and formulate suggested strategies for public authorities, service providers and energy entities to improve their procedures and practices.
Plan and manage a varied caseload, maintain accurate records and appropriately handle sensitive or confidential information.
Other relevant tasks and duties as required.
Pre-employment Checks
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted:
Pre-employment (National Police Record)



checks for:Arson and fire setting, violent crimes and crimes against the person,sex-related offences,drug and alcohol related offences,crimes involving dishonesty, deception and/or conspiracy, making false declarations,malicious damage and destruction to property,serious traffic offences,crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
Disciplinary action in previous employment.
A Tasmanian Registration to Work with Vulnerable People.
Current Drivers Licence
Relevant tertiary qualifications.
For more information
Megan Leary
Principal Officer
******
*************
General Stream Band 5 - Tasmanian State Service Award
$103,290 to $108,307 per annum
Employment type:
Fixed-term, full-time
Region:
South
Location:
Hobart
The position contributes to the efficient operation of the Office of the Ombudsman and Health Complaints Commissioner by assessing and resolving complaints, undertaking inquiries and assisting with investigations and reviews.The position may work across the Ombudsman, Right to Information, Health Complaints and Energy Ombudsman functions in response to operational priorities.
General Stream Band 5 - Tasmanian State Service Award
$103,290 to $108,307 per annum
Employment type:
Fixed-term, full-time
Region:
South
Location:
Hobart
The position contributes to the efficient operation of the Office of the Ombudsman and Health Complaints Commissioner by assessing and resolving complaints, undertaking inquiries and assisting with investigations and reviews.The position may work across the Ombudsman, Right to Information, Health Complaints and Energy Ombudsman functions in response to operational priorities.
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📌 Investigation Officer (356408A) - Ombudsman Tasmania (Hobart)
🏢 Ombudsman
📍 Hobart