Is this the role for you?
The Role We're looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.
This is a highly collaborative role where you'll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.
What you'll be doing Act as a key point of contact for customers, delivering responsive support and issue resolution Partner with Account Executives to drive customer retention, satisfaction, and account growth Support the sales process through proposal development, contracts, and customer documentation Coordinate customer meetings, service reviews, and follow-ups Identify and progress cross-sell opportunities across Ricoh's solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications) Collaborate with pre-sales,



PMO and SMEs to successfully deliver customer projects Build strong stakeholder relationships and understand client business drivers Monitor service performance and contribute to continuous improvement initiatives To be successful in this role: What you'll bring Proven experience in a B2B customer success, sales support or account coordination role Strong customer engagement and relationship management skills High attention to detail with excellent organisation and time management Commercial mindset with the ability to identify growth opportunities Robust problem-solving capability and ability to navigate complex environments Advanced Microsoft Office skills Experience working with customers, sales teams and senior stakeholders What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success.
We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Permanent

📌 Customer Success Manager (Sydney)
🏢 Ricoh Imaging Europe
📍 Sydney