Job Description
We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‐on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.
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Key responsibilities
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Take overall responsibility for the smooth day-to-day running of the practice
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Coordinate the daily administrative activities of the practice
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Ensure patients receive a professional, effective and welcoming service
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Manage practice workflows, systems and administrative processes
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Identify and resolve operational issues promptly
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Manage patient enquiries by telephone, email and in person
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Coordinate new patient bookings,



follow-up appointments and cancellations
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Coordinate and book theatre lists and surgical procedures
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Prepare, type and distribute specialist correspondence and medical letters
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Manage the day-to-day financial administration of the practice
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About you
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Previous experience in a medical practice, specialist practice or healthcare administration environment
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Experience in a practice management or senior medical administration role
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Strong organisational and time-management skills
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Excellent written and verbal communication skills
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High attention to detail and accuracy
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Confidence managing multiple competing priorities
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Experience with medical billing and accounts
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Strong computer skills and the ability to learn and manage practice software systems
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Excellent confidentiality and understanding of privacy requirements
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The ability to remain calm and organised in a busy clinical environment
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📌 Medical Practice Manager (Victoria)
🏢 VSMA
📍 Victoria