Warehouse Coordinator - Online
Help Deliver Exceptional Chocolate Experiences To Customers Across Australia.
At Koko Black Group, we blend ideas and ingredients with mastery to create unexpected signature chocolate experiences. Our passion for chocolate and the connection it inspires is at the heart of our brand, leading us to surprise, excite and delight our customers through our own innovative creations.
We're looking for a motivated and organised Warehouse Coordinator - Online to join our Heidelberg West warehouse team.
This role is responsible for coordinating the day-to-day activities of our Online warehouse operations, ensuring customer orders are accurately picked, packed, assembled and despatched on time and in full. You'll play a key role in maintaining inventory accuracy, supporting operational flow, and helping the team deliver a high-quality customer experience.
Working closely with internal stakeholders across eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People Experience, you'll help coordinate workflow, support seasonal campaign readiness, manage fulfilment priorities and contribute to a smooth customer delivery experience.
Your Key Responsibilities
Coordinating daily Online warehouse priorities to ensure customer orders are picked, packed and despatched on time and in full
Supporting the accurate fulfilment, assembly and despatch of customer orders
Coordinating with freight providers to support smooth daily customer deliveries
Monitoring inventory accuracy and supporting effective stock control processes
Coordinating team activities and resources to support efficient workflow
Allocating tasks and responsibilities to team members to support accountability and performance
Supporting achievement of DIFOT and other operational performance measures




Working closely with internal teams including eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People Experience
Supporting Corporate Gifting requirements, including coordinating with Digital Marketing on artwork needs for personalised sleeving where required
Partnering with the People Experience team ahead of seasonal campaigns to support casual team member recruitment and workplace induction planning
Identifying and supporting process improvements that increase fulfilment efficiency and accuracy
Ensuring compliance with warehouse procedures, quality standards and safety requirements
Maintaining a safe, organised and efficient warehouse environment
About You
You're an organised and proactive warehouse professional who enjoys coordinating people, processes and priorities in a fast-paced setting.
You'll Bring
Experience in warehouse, logistics, online fulfilment or inventory operations
Strong organisational skills and ability to prioritise daily workloads
High attention to detail and commitment to accuracy
Confidence using warehouse systems, inventory processes or order management tools
Ability to support and coordinate team members to achieve shared goals
Strong communication skills and ability to work collaboratively with internal stakeholders
A customer-focused mindset and commitment to service outcomes
Sound understanding of safe work practices and warehouse compliance requirements
A proactive approach to problem solving and continuous improvement
Experience supporting online, eCommerce or dispatch operations will be highly regarded
Ready to Join the Team?
If you're a hands-on warehouse coordinator who enjoys working with a team, improving processes and helping customer orders get out the door accurately and on time, we'd love to hear from you.
#J-*****-Ljbffr

📌 Warehouse Coordinator - Online (Melbourne)
🏢 Koko Black Chocolate
📍 Melbourne